Reviews for Dunkin' in Alexandria, VA
Still a great place! Customer service was excellent. The young man that helped us was so helpful and patient while we tried to... decide what to get! #jamocalove #cottoncandycrush Read more
Very poor choice in comparing other places.They miss a lot of flavors,and generally place looks dirty. Bathroom is really bad... bad ????.Working a lot of young people who don?t look professional. Read more
Ordered two sandwiches, was only given one. I have a food allergy, so I asked for a simple modification, which I explained three... times, and they still made it wrong. Received a sandwich where they put the cheese side on the outside of the sandwich, so themajority of the cheese came off on the wrapper. Reached out and heard nothing back from the franchise owner or corporate.?America runs on Dunkin,? they claim. Yes, patrons pay an astronomical amount for subpar food that is made incorrectly and theyget away with it. ETA: the ?store manager? finally reached out to me?to essentially say it was my fault for having a foodallergy and their computer system is not designed to handle people asking for ?no bread.? That the sandwich was assembledincorrectly because it is ?force of habit? to put the cheese on the outside. So clearly he has not trained his employees oncommon sense. What a waste. Read more
New to the area and have been looking for a Dunkin, and the first few places I tried were not so great, but then I found this... place. This is by far the best Dunkin in the area. Aways clean, quick service even when they are busy. And they make the bestcold brew. Read more
Walked in at 8:31pm, 2 young boys behind the counter looked miserable and so unhappy to be there. I said hello and got no... response, so I said hello again and still just got stared at. They had ZERO donuts with still 30 minutes left till 9pm when theyclose. They had money out on the counter like they were closing the drawer already. The customer service that the youngergeneration gives is a serious problem. I have run a business for 10 years and we don't close till closing time. Who ever isdoing the hiring at this location really needs to upgrade their employees cause no responses and being high while counting moneywith an unlocked door and closing up shop early is not good for business. If this dunkin is privately owned, I'm sorry that youhave employees pushing customers out the door by being zombies and I'm sure I am not the only unhappy customer when you have nonresponsive people running your business. I really hope you can find better help or you can have these 2 boys continue to runyour store cuz I'm sure they have no future anywhere else. Read more
Love the entire staff at this location loyal workers for years except for the new woman who makes the sandwiches who in the last... 4 visits has either forgotten my order or made the wrong sandwich or simply accused me of not paying. I asked her directly whythere seems to be an issue with my order every time I come and she shrugged her shoulders. Will give them another chanceotherwise she needs to change her attitude. Read more
The staff is a multi-faceted perfect machine of customer service and communication that makes the store experience a easy and... down-to-earth locale. There is inside and outside seating and multiple restaurants are accessible the building allowing for aplethora of food choices and an area to enjoy them. I left a bit when I realized that the worker was working at two differentcash registers for two different stores but all under the same customer service which I thought was a fluent and hilariousshowing of skill. Read more
I ordered a small strawberry milk shake. It was not good.