Reviews for Dunkin' in Alexandria, VA
The coffee and donut are good. But their selection of donut its not the best. I ordered online ahead by the time I got there 4... mnts later it was not ready and the donut selection was not available neither. The service can be better Read more
Consistently slow service and very high staff turnover. No product consistency despite things being pretty automated. Drip... coffee should be pretty easy, but some how this location can?t manage it. Read more
Horrible. Walked in 5 min to closing for a latte and the guy had already started the ?20 min? cleaning process. Management needs... to pay employees long enough to stay and clean up AFTER closing. Otherwise, stop advertising that customers can get coffee untilduring open hours. It?s not that hard. And suggesting a customer there during BUSINESS hours drive ten minutes to anotherlocation?! It would add almost 40 minutes to my total trip at the end of a long day of working. Utterly ridiculous, first andlast experience, if you?re hoping to go here and get coffee, good luck. Read more
I come to this Dunkin weekly. This location used to be good, but I dont know what happened to the other staff. The new people... are horrible. If I could give 1/2 star I would gladly do so. The supposed shift manager on Sunday was completely unprofessional.She left her team of 2 to take and make orders. 1 of the employees had trouble with a machine while making coffee. She calledthe manager for help who took her time to come out and did not help her with the orders. She skipped a person decided to makeher own Large iced beverage instead of the customers drinks who had been waiting for their orders. The "manager " messed up mydrink. She had an attitude and was very rude. She walked right passed me and put my coffee to the side. Completelyunprofessional and dismissive. Read more
Location is consistently understaffed with slow service! I came on a Sunday afternoon to pick up a mobile order of a cold brew... coffee and a donut. The lone employee was in the back room for the first 15 minutes as I sat waiting, leaving the placecompletely unstaffed. Eventually 5 more people were standing around waiting to be helped. I ended up waiting 25 minutes totalbecause the employee forgot the donut I?d ordered. Only after being asked they told me were out of that kind and I chose areplacement. The coffee and donut tasted fine, but service could be better! Read more
Love this new location. Awesome set up and new furniture. The on tap coffee looks dope. Staff here is really friendly and this... place is kept spotless. Highly recommend this spot as it's great for people watching as well. Very well lit Read more
My first time in the new "Dunkin" and it is completely different experience from Dunkin Donuts. This is the first store in the... area that shows the re-branding of the company Dunkin Donuts. The new Dunkin looks and feels modern. I like the way they displaythe doughnuts and the way coffee comes out of a tap. They have so many different types. I'll be trying the Nitro tomorrow andupdate my review. Update: Nitro cold brew was interesting. It only comes in one size which is small since it has a lot ofcaffeine. It's a smooth tasting coffee with a stronger taste. Not for me, but I'm sure there are people who will love it. Read more
This is the worst Dunkin I've ever seen. The service is so slow, they never have my top 3 drinks, they burn everything they... cook, or don't cook it at all.. yikes! Read more