Reviews for Starbucks in Alexandria, VA
This might be the absolute slowest starbucks in all of north america. After what seemed like 4 years of waiting for the coffee,... I got it. Tasted good, but the day is ruined. Read more
Could have been better is the most accurate way to describe this experience. I arrived at the Pinecrest location fairly late... morning or early afternoon. The location was not busy, and I ordered ahead. When I arrived there were several customers, but noline and plenty of seats. I walked in and went to the pickup counter...no one greeted me. Another woman walked in right behindme and was immediately greeted. I didn't think too much of it, my order wasn't ready so I went to grab a seat. I waited a fewmore moments and then finally my order was ready, a couple walked up first and they were greeted and thanked, I walked upcrickets.. A man walked in shortly after for a pickup order and again was greeted and thanked. In sitting in this location, Inoticed some bias among the staff, there seems to be some preferential treatment towards a specific group, and then a secondarypreference towards a secondary group. I won't specify what groups they were but very obvious and disappointing nonetheless. Asothers would say customer service is almost nonexistent outside of the preferential treatment to those deemed worthy of it. Thislocation is pretty close to me, but it's likely I will head to the Barcroft location from here on out. Read more
I love the staff; hate the management. This is the only Starbucks I have ever been to where management forbids employees from... unlocking the chain on the outdoor chairs even on a nice day. Or so I?ve been told. So despite Starbucks shutting down all ofits stores in 2020 and asking people to wear a mask, you must sit inside this crowded coffee house even with beautiful weather. Read more
not sure what the deal is but whenever i?ve gotten tea here it?s just doesn?t taste the same as elsewhere else?especially not... the chai tea i usually love? it tasted more like the coconut milk i asked for rather than the spicy misc! Read more
I dont like this pace because the employee is treating costumers bad. Very very bad!
This is my favorite store! I love the customer service! I had a great chat with a barista named ?Stef? super informative, she... made my drink perfectly and helped me with some advice! The whole team over there are such amazing people! I would give a 12/10if I could! I love coming here Read more
The new staff is in need of training. They?re not reading the customers specifications at all. My last 2 orders had to be... trashed because they were pure sugar and chocolate. Not what I asked for at all. So frustrating! Read more
literally everytime i come here i always tend to wait 25+ for two drinks and it?s ridiculous with 4 people on hot and cold bar.... i have patience but they take forever! shifts tend to walk around the floor doing nothing but talking to their employees insteadof helping, workers look confused and continue to mess up other people?s drinks. they have no system whatsoever. i keep cominghere hoping my experience would change but i just wait there forever for my order, don?t recommend if you are impatient. Read more