Reviews for Golden Chick in Allen, TX
The chicken wings were hot but fried too hard. And they didn't have any spicy rice, but the cashier at the window took great... care of me since they lacked what I wanted. Great customer service. The lemonade taste stupendous and different now. Amazing. Iwill be back. Read more
This was our very first visit at this location. We purchased the family pack chicken tenders with macaroni and corn nuggets as... our two sides.The corn nuggets were so delicious????????????! They were fresh, sweet and hot (temperature wise). The cornnuggets were just about all gone before we arrived home. We only had nine nuggets left upon arrival to our home. Drop in so andpurchase an order of their corn nuggets. Oh! The service was good professional and kind. Enjoy ????!!! Read more
Not sure if i am spelling his name correctly, but Fermin was a pleasure to deal with. Kind, courteous, and not just to us. He... was kind to every person who came in during our 45 minute stay. Never made a face or got upset when people came up to ask foranything repeatedly, or when people were rude. Kept his cool, and made sure everyone was taken care. Definitely need more peoplelike him. We'll definitely be back to eat here whenever we are on this side of town! Food was on point as well, and a generousportion. Not like some of the other locations that give you half full containers Read more
3 strikes and you're out! Today makes the 3rd time in a row that I have been to this location and had a problem. 1st of the 3rd... visit was just bad customer service and getting an incorrect order and I had to go inside and correct it. 2nd time was poorlycooked food. Today...... everything was wrong. Chicken was old and hard. I also ordered 3pcs of fish and had to wait 10 minutes,which I was willing to do. The fish was so small. It's like they cut a fillet down the middle and charged for 2. So I basicallyhad 1½ filets for the price of 3. I ordered 6 extra rolls and my meal came with 4. Out of 10 rolls, 8 of them were very hard ontop and bottom. I also had a large dirty rice for one of the large sides. It was EXTRA dirty. It was just burnt and disgusting.Even had hard pieces in it. I basically paid $43 to come home and throw food away. I will not be going back to this location anddon't recommend anyone else going to this location either. I wish I could only leave ½ of a star. Read more
I?m only sharing because I?m in the food service Industry myself and I feel like you can?t correct the issue if you don?t know... about it it?s very ironic I just got out of a eight hour meeting with our home office team and the focus of our agenda today wasdriving the value the guest receives despite the incremental price increases we?ve had to implement definitely don?t believe wereceived any value in the form of the product or service. As we requested our food for Diane after patiently waiting for 15minutes following up with the cashier to find out the order hadn?t even been began. Oh the whole while we?re waiting on our foodthe young lady (Maria) who took our order sat in the drive thru window on her phone. When we finally received the food it was boxed to-go and the three piece combo they didn?t have the white meat so they took it upon themselves to substitute for anotherpiece of dried dark meat chicken and still okra was stale?we had to wait for that to be remade. Then they started sweepingaround our table as we tried to salvage what was left of our meal. Most likely won?t be back to this location but I love yourproduct usually so I know this is a one off. As a General Manager I would definitely want to know what?s happening in myabsence. And I?m assuming the Mod was the gentleman the blue shirt ? Not one time spoke to us or apologized for the severalinconveniences. Read more
Horrible experience and food portion small. They refry everything if it?s been sitting out they would reheat it and not give hot... fresh food. I went inside and ask for everything fresh catfish, corn nuggets and roll. They put my food back in the dang greaseto recook and gave it to me. I ask them why does my food look old, they said because it just came out of the oil. I asked somany question and not 1 person could give a valid answers nothing but I don?t know or that?s what we were told to do.I ask formy money back and only was refund portion. I ask for the manager and no manager I?ve been calling all day no answer. Read more
Our family enjoyed Golden Chick. We used to go to the McKinney one. We were happy that this one open here in Allen. Sadly, the... excitement didn't last. We've been here 3 times. We usually order the leg and tight bucket. Every time I've been here they saythat we have to wait 20 min for the chicken. Once the line was long and not moving at all, that we waited for more than 20minutes; so we just left. The second time I waited the 20 min., and the chicken was raw, the third time, it had no flavor. Thirdtime is charm. I guess whenever we want chicken I'll drive to McKinney, or maybe I'll give it a last chance. I hope they improvetheir service and chicken. Read more
This used to by my favorite chicken tender place. I've gone less and less frequently in the last year due to repeated issues... such as them being out of sides, sauces , and powder. I assumed it was a supply chain issue and didn't blame them. Other GoldenChicks in the area have the same issue. Today my chicken tenders were less than 1/2 the size of what they would have been ayear ago. It was over cooked and less than half of them had spicy powder. Restaurant was again out of powder packets. Gravycontainer was less than half full as well. It seems that Golden Chick as a corporation is cutting costs and downgrading thequality of their food and staff. I won't be eating here again for a very long time, and when i do it will be something small totest their quality once more before i say goodbye to my favorite chicken tender chain. At least there's great Korean friedchicken places in the area. Read more