Reviews for Subway in Altamonte Springs, FL
Walked into the store to order food. Fiancé and I were waiting patiently to order food. The subway worker was having a long... conversation with a previous customer so I sat waiting for a while. The guy had long hair hanging in his face with no hair netand as he was preparing our order, he moved his hair out of his face and placed behind his ear and continued to make oursandwich without changing his gloves. That was totally unsanitary, unexpected and unacceptable!! I left the store immediately. Ido not plan on returning to this restaurant. Oh! And there were flies flying around as well. Buyer beware! Don?t go here. Read more
Decent food but terrible service and terrible attitude!!! Ordered 4 subs on the app. Got to the store and no one was in the... store. The lady behind the counter looked confused and was struggling to make the subs. 2 were already completed and wrapped up.She was working on the last 2. The tuna sub I ordered was being prepared. I had asked for the bread to be removed in the apporder. However, as she was finishing the tuna sub I noticed that no bread had been removed. I asked her about it and as shecontinued to finish it, she said she could remake it but offered no apology. I didn't want to wait so I said not to worry. Afterall the subs were made we took them and left. She did not smile or say anything when we left. When we got home the bacon, egg,and cheese flatbread sub had no bacon. I called the store and told the same lady the issue. She said to bring it back and she'llremake it. I told her that I couldn't come back(I also really didn't want to go back either). She again offered no apology andno other concession. TERRIBLE EXPERIENCE!!!!!!! Read more
This would be the second (and last time) dealing with this place. Whoever was behind the counter tonight (some guy) was... obviously stoned when I came to pick up an online order. Told him the name twice and all he asked was "THREE?" so I said yeah,three subs. Then he asked me the name after I told him twice....omg. There was some confusion about the app we used to order, sowe had called earlier and the level of customer service was "Well I don't know what to tell you," which at that point--weshouldn't have continued. Picked up the subs, went home, opened them up and not one of them was made correctly. Had to remove 3unwanted ingredients from one sub and one from each other sub. The sub I ordered for my two young nephews to share had so muchmustard on it that it was spilling out and was all over the paper and bread. Sandwich-making isn't rocket science...? I'm scaredto eat mine--might go in the trash instead. Read more
Great location located in a suburban shopping plaza in central Altamonte Springs. Never overly packed or busy. Well stocked and... maintained. Read more
I walked into the store with a sleeping toddler in my arms. I was not acknowledged by the guy at the register until 10 minutes... later. I finally asked for the buffalo chicken, the guy told me they replaced that with another sauce. So then I?m like cool,let me get the new sauce. He begins working on an online order, while I?m waiting. A lady walks in from the back. I tell her thesandwich I want. She proceeds to say that they don?t have that. I explained to her that the guy just told me they had it. Theybegin going back and forth about the sauce. Then she finally said oh we have that just have to put the sauce on your sandwich.I?m like okay, that?s fine. She asks what kind of chicken, I tell her chicken strips. She the says, you know what, I don?t haveany chicken strips. At this point, I was not willing to give my services to this restaurant. I do not encourage anyone elseeither. The staff is not on one accord. They are not stocked. The customer service is TERRIBLE. Read more
Food was good but bad customer service. Walked in and a guy employee was making a sandwhich and didn't even say hi or I will be... with you....nothing at all... I had myself and 3 young boys. We waited for over 5 minutes because the guy was too worried aboutclocking out. Finally he yelled to someone in the back he needs help. He clocked out took his own sandwhich and left. I wouldhave given 4 stars but because someone cant even say hi or I'll be right with you I would rather drive further to a differentsubway and stay away from this one!!! Read more
They had just one girl working behind the counter making sandwiches for walk-in customers, internet orders, and ringing them up... at the register. She did a great job, was quick and efficient and seemed to be getting all the orders right. Having only oneperson behind the counter is probably not a good management decision. however the loan employee deserves the five star ratingall by herself. Read more
Subways will always be Subway. What separates the different ones are the staff. The staff here is excellent which in return gets... u excellent subs as u request it. Even hearing a man get rude and nasty with an older woman, she gave him the same excellentservice she gave me. I know it couldn't have been easy but she did it and moved on to me with a smile on her face. Read more