Reviews for Panda Express in Amarillo, TX
I try not to go to this location, because something always goes wrong, but it is the closest to my work place. I had my... husband pick up lunch today and the rice was horrible. The rice was in clusters and was crunchy as if it sat out for a coupleof days. I called and spoke to Patima (not sure if spelled correctly) and she offered a free side of rice, since that was allthat was wrong with my lunch. I explained that my rice was part of my lunch so I was unable to enjoy it as a meal. She justtold me I would be able to get a side of rice with my next meal. Who does that? Is that a thing? Read more
Omg! The Honey Walnut Shrimp are amazing BUT.....they told me it would be a 7 minute wait. After 25 minutes of waiting for my... food I went inside to see what the hold-up was. Turns out they forgot about me. Read more
Ordered 2 large chowmein and 4 orders of veggie spring rolls and requested 4 sachets of sweet & sour sauces and 10 sachets of... chillie paste for my kids. Yes, we eat spicy. The server at the window denied my request for 10 sachet of chillie paste, andoffered only 4. Her argument was that she is allowed to give only 2 sachet per order. If you do the math, I gave her a total of6 orders, so that would make 12. She didn't get the math, so I offered to pay for the sachets without success. This personsimply kept repeating that she can't give me 10 sachet as if I was begging for food for free. I left disappointed with 5sachets. However, when kids informed me that the amount of chowmein served in large boxes was only 3/4 th full (see pic), I hadto call the restaurant. The person on phone (after listening to our experience) said, "thanks for calling, I will inform theserver". My response, "is that it?". Finally they connected me to the store manager. Store manager, offered to compensate forthe inconvenience with small box of chowmein and 4 more sachets of chillie sause. Upon my return to window, the person oncounter, didn't want to even see the picture of the box of chowmein or see me eye-to-eye. It would be nice if the staff herewas a bit respectful to customers and be mindful of what/how they say/react with facial expressions at the window. Customers payfor the food, so please at least provide the amount that you are supposed to. Read more
We ordered through Pandas app for delivery, only two plates. 30min later the driver calls to say they restaurant couldnt make... our food. Ok fine, BUT our order shows it was fulfilled and is now a previous order. We called the restaurant, they confirmedthey couldn't fulfill the order, however they also said they had nothing to do with the online ordering, even if through theirapp. Apparently they use door dash drivers, on their app.... So we paid for two full meals, plus the tip, that the driver getsto keep, and the restaurant makes the money for the meals they didn't provide. All in all, its flat out stealing. There's no wayto call the app, you have to send in an email and wait, and hope it's read so you get your money back. 0/10 recommend usingtheir app OR this location. Read more
ALWAYS DOUBLE CHECK YOUR FOOD BEFORE LEAVING. I PAID EXTRA $3.95 FOR A HALF FULL HONEY WALL NUT SHRIMP! AND MISSING SAUCES AND... PLATES I?VE REQUESTED! Read more
Ordered orange chicken, very dry chicken is flavorless and burnt, honey walnut shrimp same no flavor. Can?t say how disappointed... I am rn. Read more
Annoyed with this place. Ordered the teriyaki chicken. They sent the chicken to me dry with zero sauce. Who does that? Literally... all the flavor is in the sauce, so that tells you how the food tasted. The chicken looked questionable as well. I ordered onuber eats and there's no place to request extra sauce or anything either. Waste of money. Read more
It was expensive and food had no flavor. I do not recommend this place. The service was slow and our cashier was not courteous... not friendly but wasn't nasty shee was just neutral,doing her job and counting the food on our plates.My family and I tried toeat because we were hungry and paid a lot of money but it was bad. The way the pictures are posted is how we left ourplates. The atmosphere was clean and sanitized. Beverage station was well kept clean and restrooms were clean as well. Read more