Reviews for Donatos Pizza in Amelia, OH
I've written reviews for places that may have been a gut reaction to a bad day at the location. This review will not be the... case. This review is absolutely to be a warning to other customers. This is a pattern now with this store of hideously badservice and long wait times. We placed our order around 5:50 PM for the drive thru pickup window. We arrived early at maybe6:07. We knew we were early. When we arrived at the window the woman working kind of scolded us for being there 13 minutesearly. I'm paraphrasing but literally the conversation was, "what's the name?" "Name is for Vincent." "You're order isn't readyyet and you are here too early. You were quoted 6:20." Very strange decision to lecture someone on being early but I apologizedand left the drive through. We sat in front of Fast Track until about 6:25 before getting back in line. The line was gridlocked.We sat until 7:00 PM and the line was not moving. My wife left the car to go inside and see if the order was ready and if shecould take it out from the lobby. They told her it just went in and would be a few more minutes. 7:15 comes around and we makeit to the window where we are told it just went in and it will be ready in a few minutes. Nearly 1 hour from when it was quotedto be ready. We were nice. We played games like "Eye Spy" with the kids to keep them from being mind numbingly bored. Welaughed amongst ourselves to pass the time and we're polite with the crew whom we're not polite with us. They lied to us. Theymislead us on the wait times multiple times. This experience is horrendous and it's happened more than once. For the record - Idon't blame the poor ladies who spoke with us. I blame whatever sorry excuse for management that allows this to be the standard.Was there a massive order delaying things? Wasn't communicated. Was there walkouts slowing things down? Wasn't communicated. Wasthere 50 orders ahead of us? Wasn't communicated. We were left to wait with no answers. Don't come here Read more
Wow! Not sure what happened to this place?!! Bad attitude from the guy at the drive thru. I ordered 2 1/2 Boneless barbecue... wings and I had asked for them to be in separate boxes for the two different people and they put them in one box and the guysaid because they?re saving on boxes. Our pizza was burnt & it wasn't cut in squares as usual. We won't be back. Read more
Went to Danatos last night for the very first time and I can say I was super satisfied. We?ve always only had Pizza Hut,... Domino?s, or a little Caesars around where I live. And eating Danato?s was like heaven compared to the others. The sauce was sogood. I got their medium pizza with bacon, olives, banana peppers, and onions. And this was plenty enough to share with my bestfriend! Read more
Check your food before leaving. It be zero stars if I could. It has been a few years since I been able to get food here. They... did. It have it where I moved down south. So I really wanted to have there pizza and garlic cheese bread along with pizza fromhere. Ordered it online and everything was burnt. The thin crust wasn't bad but they remade the two items. The bread was plainchees they other way to much cheese. A half pep and chees pizza with more cheese then anything. Was told that I might have towait for tossed crust pizza because it might be frozen. Thankfully it wasn't. The manager Erica kept making excuses saying it'sone of those nights where nothing right. Did not seem that way the fifteen minutes I waited for them to remake things menwhilemy other pizza got cold even after being under a light to try and keep it warm. Also they looked at my food did not tuck it butopened it up with no gloves to protect my food. While raining many of the employees where eating back there, droning around thefood as it came out, playing on their phones and one with a Bluetooth earbud or air-pod In her ear. I do t mind having fun atwork. But this was a little much. No one took it seriously about all the food that was coming out. Many just running around. Sogiving me an excuse that nothing is going right when I'm clearly their watching all this going on was not a valid excuse. Avoidthis location because it still was a little burnt around the edges and my son who lives pizza would touch it. Thanks for easing$41 and change. Could have gotten better foo, faster service and more for my money at dominoes. Read more
Donatos messed up our take out order and took absolutely no steps to fix it accept say to bad so sad. Buyer beware your pizza... will come out wrong and on toilet paper thin crust. Advice: If you choose to order make them read back your order a few times.Also clarify if youre getting toilet paper thin crust. Single ply should only be found in places you expect it to be found Read more
It took almost two hours to get our food. When it arrived it was barely lukewarm and none of the 3 extra sauces or parmesan... packets were with the order. I had called the store twice to ask for an update on the delivery time, and no one answered bothtimes. Very poor service, inexcusable delays with no explanation, and the experience has left a literal bad taste in my mouth. Iwill not be using this location again. Read more
This is how our pizza was delivered tonight. They blamed it on doordash. Said ill have to wait 3-5 days for refund.
We love this Amelia Donatos! Always hot and fresh ingredients , and super friendly owners!! Please consider donating to their... fundraiser as the owner was a victim of a hit and run in front of the store!! Read more