Reviews for Five Guys in American Fork, UT
Ordered from door dash: bacon cheeseburger and regular fries...look at the picture. That's all I received... Simply stunning.
Five Guys is my go-to when I want a great burger. I love that they let you put so many different ingredients on to satisfy my... craving at that moment. I always order the largest size fries they offer - they're reliably great too - and I've (nearly) alwaysbeen wowed by the portion size of the fries (granted the largest size is $7, as much as a burger!). The guys working there do apretty good job with a lot of hungry customers. Full disclosure: they're not perfect in keeping the dining room clean (veryimportant for me), but I can almost always find a clean place to sit down despite the rush. Read more
No more extra fries ???? The last 3/4 times we've been there we've consistently gotten WAY less fries than they used to serve.... I'm talking not even to the top of the cup. I feel like the cups have gotten smaller too. $6 for like 15 short fries just isn'tworth it. Good food, not good value. Read more
This was good. I was not 100% with the gluten free options, but I didn't get cross-contaminated. So this was a successful visit.... I would say that the restaurant needs a good cleaning. I always have to bring wipes to wipe down my own table and chairs. Thekids running this location are just too young to hold that responsibility. Hire mature shift leads to increase theprofessionalism of this place. Read more
I wish I could give zero stars. The worst service I?ve had in a while. I feel bad, they are just kids.. and I am usually very... patient.. but this was rough. They didn?t get my online order. Told me to wait while they check and they would let me know.Never let me know. I ordered shakes while I waited for the kids. They never filled that order. I finally went up and asked andthey took my order by hand. Halfway through the kid walked off to make someone a hamburger that had just walked in. Then cameback to finish. I asked about the shakes .. they said ya that online order didn?t come in. I said no.. the one I just ordered inthe store. Not sure where the mess up started, maybe ordering online was the issue. But definitely turned me off of going to anyFive Guys in the future. Waiting at the store for over 45 minutes. Read more
I'd give a zero star if I could. I've never seen the store so messy. Tables were dirty, the floor needed sweeping, no trays for... peanuts, etc. 3 or 4 teenage boys were working & taking their time to get orders out. It wasn't busy at all, just us & 3 othertables if that. I ordered the little cheeseburger with BBQ sauce & grilled onions. No BBQ sauce. I went & asked for a cupbecause it was left off & they gave me about a teaspoon, if that. BUT the BIGGEST DISAPPOINTMENT was when my husband found thisblack hair on a fry. I'm a redhead & my husband's hair is brown & about a quarter of an inch long, plus he was wearing a ballcap. I took it up to the counter & asked for a manager. I showed the young man. No response. No apology, nothing... I doubtwe'll come back. Very disappointed. That's not how you take care of your customers if you want them to return. Read more
Hamburgers, French fries are all made fresh with lots of toppings to choose from. Delicious! Even the strawberry shake has real... strawberries in it. The chocolate shake has a very rich flavor. Service was friendly, kind and food was served within 15minutes. Wonderful tasting food. Read more
PROS: A fine working machine as you watch this crew glue their talents together making this work. The three of these workers... filled orders in a blur of happy smiles. CONS: A bit too greasy for my liking, but the fans are going wild! Read more