Reviews for Pancheros Mexican Grill in Ames, IA
I had a bad experience here at this location. Employees were very rude. I asked for a refund after they were not able make a... burrito for me, due to their machine not working (I ordered online). I was then proceeded to be told that, my refund will beissued later. Not when I was currently in the store but later. So, I called later that evening to see if my refund has beenissued and no answer. I then was able to talk to someone and they said my refund was being issued. Something that seemed to takeseconds to do, I don?t see why it couldn?t have been taken care of when I was in the store the day before. This location is notfriendly nor professional. The employees didn?t need to be rude and treat me with disrespect when I wanted a refund when I camein to get my burrito that day. I won?t be going back to this location and probably won?t ever eat at Pancheros again. Read more
Two times in a row I have came in and they were not only out of tofu but had no signage at all that they were out of tofu. I... only found out they have no tofu once I get to the protein part of my order to where I am then just sitting there with a halfcomplete burrito and no other choice but to go further because what am I gonna do, tell them to throw it all out? If they had asign then I?d have no problem that they were out of tofu but instead as a vegetarian, one of my few options is gone with mehaving no clue. Even worse that the burrito is barely filled and is dry Read more
Out of every Pancheros I have been too, this is by far the worst location. The few times I go the food is either cold, or the... store is not open. I have been sick multiple times after eating here and would not recommend it to anyone (if they are even openwhen you visit). Read more
Need better hygiene. Seriously, this was gross. The food was amazing but the whole experience was overshadowed by the smell of... trash. Like it was bad! And there were multiple flies moving around. Again, take out the trash please! The tubs of options wereall mixed and gross. The counter, gross. I lost my appetite the second I sat down. It was that kind of sweet, ?old-garbage?smell. Please just sweep the floors at least/wash off tables. They were so nasty! Read more
Completely rude staff. Asked for napkins and he said "I'll get to it." Also was out of ice, no big deal but how hard is it to... throw ice in the machine or fill napkins for your customers? Guy at the counter was almost bald with receding hairline & wantednothing to do with people. Read more
I really want to rate this place 5 stars because I like their food better than Chipotle. But their ordering policy is too dumb... to go back. Last time I ordered online, it took 15 minutes to get there, and they hadn't started my food yet. They explainedthey dont start a web order until the customer arrives in person and checks in. That defeats the entire point of orderingahead. I waited there for a half hour while 20 people moved through the line before my food was ready. Meanwhile, if I orderonline at Chipotle, I arrive there 15 minutes later and my bag is on the shelf ready for me to pick up and walk out without aword. If pancheros can compete here, I'll go back. Read more
How does this place survive. It has been terrible for so many years I can?t even remember the last positive experience we had... there. The last few times we have tried to purchase food here they haven?t even been able to make a burrito. One time they wereout of rice, then today their press doesn?t work so no tortillas. Beyond that, the place is dirty in the kitchen and the seatingarea. I?m not exaggerating when I say we have tried to eat here several times in the past few years but they can?t even maintainthe essential ingredients to make a burrito. I don?t want your apologies here, either pay workers/management enough to make thisplace work or close the doors. It?s pathetic. Read more
I?m seeing other people have had the same experience but i?ll say it too, I love pancheros but this one is almost always awful.... The line is always a mess like i always get something i didn?t order in my quesadillas like a bunch of corn or tomatoes andthey?re always out of ingredients, the other day they were out of dough??? and today they were out of sour cream and to go cups.It?s been like this for years i?ll go to the pancheros in Johnston and the difference is crazy like I just want to be able to goin and have a normal experience. The managers seem like they?re rude to employees which puts employees in a bad mood always.Just get it together. Please all these 1 and 2 star reviews are begging Read more