Reviews for Rachels Mediterranean Grill in Amherst, NY
Had a wonderful time eating great food with my wife..who you think took the pic.
Awesome place great Mediterranean food options very filling great customer service prompt fast delivered a good product... atmosphere calm relaxed nice place for a great meal reasonable priced Read more
I used to come here almost weekly to this location and the last few times I?ve been super disappointed. The food is cold, the... veggies aren?t fresh or cut well. No olives!? The food quality has gone downhill and I?m so disappointed because this food usedto be my favorite. The staff is not pleasant. I?m only leaving a review because I?ve gone here 3 times recently and today wasjust as disappointing. I will not be returning to this location. Read more
Overpriced. Ended up paying over $36 for two bowls and a side of Greek fries. Decent portions but the food quality wasn?t the... best. Could spend less at a sit down restaurant and get better quality food. Staff were friendly but didn?t make up for the factthat I felt ripped off. No wonder hardly anyone eats there. Read more
First time and probably the last. I was really looking forward to good food but it was disappointing. I ordered online and paid... for pickup. I get there and they are JUST putting my order together. No spring mix, no tatziki sauce, no OLIVES. How can a Greekrestaurant be out of those things? I already paid, so they said they had to substitute. I ordered a side of pita with tatzikiand had to get dill sauce. The pita was TERRIBLE and the three pieces they gave me were not the same. One looked like a no carbpita bread. I threw most of my meal away. If a restaurant is out of items, call me and tell me. The 3 customers after me leftwith no food hearing everything they were out of. Read more
The portion is unbelievably small. Even though I just chose two vegetable toppings, they should be more or extra of those.... Besides, they sometimes even forgot to give the sauce and hell I ordered delivery and how can I eat it without sauce??! Read more
Went here with a group of co-workers today. Based on all the social media confusion, we weren't sure if it was open. I was... excited to here it was going into the plaza so close to my place of employment. Luckily we arrived just before the lunch rush.As soon as we walked in I was happily surprised to see a bike rack inside were you can park your bike up against the wall. HappyEarth Day. That got me thinking about environment and decided to try and order my lunch with an environmental impact in mind.Ordered falafel on greens instead of meat on a wrap of in a pitas. Score another environmental point for them with the cardboardbowl instead of plastic. We ate in so I was able to avoid the plastic lid for the bowl. I didn't order a drink to avoid theplastic cup. Although I did have to use a plastic fork, hoping it was made from recycled plastic. The food was really goodalthough there were a couple of issues my co-workers encountered. Too much garlic dressing on one of their wraps, made it almostinedible. I had the opposite problem, with just a small amount of dressing put on my salad. I asked for a little more and theyhappily obliged but if I didn't tell them to stop I would have more then likely been having a dressing soup salad. Anothercolleague had trouble finishing her wrap as well because it fell apart in her hands. I would think this would get better as theworkers become more experienced. As far as price goes, it is reasonable. Someone from our party mentioned it is better pricedthen Panera or Chiptole. Since it is a brand new location it was very clean and modern decor. Although, not very unique. Webelieve they used the same decorator as Chipotle. The acoustic are a little echoey when it comes to conversations. Read more
Terrible customer service and they don?t have phone service that I can reach out to regarding my order. I used rachel?s app to... order delivery which I never received and went to store in person to pick up, they straight up told me that they are not able togive me my order because ?someone took it to deliver?. When third party is used to deliver, I understand there could be somemiscommunication but I believe they didn?t handle well and pretty much told me that I was lying (why would I waste 45minutes ofmy time to go all the way to store to pick up when I paid tip and delivery fee if I received order?) Be careful when you areputting in for delivery because there is no way of contacting this store and you can?t even get refund for your order when youdidn?t get anything Read more