Reviews for El Pollo Loco in Anaheim, CA
THE CHICKEN TOSTADA WAS DELICIOUS AND FRESH.. BUT IT NEEDS MORE CHICKEN BECAUSE I GOT THE DOUBLE CHICKEN TOSTADA. AND THEY... WANTED TO CHARGE ME .50 CENTS FOR AN EXTRA CILANTRO SAUCE THAT'S NOT COOL AT ALL OK. I ALWAYS GO THERE TO EAT... Read more
Usually just average of an el pollo loco?. Buuut One time they did forget the sauce I paid extra for and when my boyfriend went... back in and asked for the avocado salsa sauce ( we parked at the pick up) they charged him for like 4 cilantro dressing ( thesame dressing we were missing 1 of) and he PAID THEM LIKE $6 for this thinking it?s what I wanted.. the salsa is free and we gotnone :( he also asked if they would refund the cilantro dressing and take them back but they refused ???? but with Covid ruleswe didn?t care to argue.. normally this wouldn?t be okay and be a reflection of their customer service but we weren?t how tofeel due to the new laws we aren?t exactly sure what they can and can?t do ??????? but other than that they are rather slowevery time I?ve gone to this location? but their food is always good quality and I really wish every el pollo loco would bringranch back so I can mix it with my cilantro dressing in my tostada bowls ???????????? Read more
I love El Pollo Loco food & they always have something new on their menu. I tried the shredded chicken quesadilla combo & it was... great. They might be a bit slow in the drive through, but this is because they make your order fresh & the minute you order it Read more
Forgot avocado. Both tostada not good little chicken on what I guess the double i guess thats thier double little rice little... beans and they usually are great but the past 3 times disappointing not going again anytime soon????. Read more
One of the worst experiences I've had at a restaurant in my life. I will never step foot at this location ever again. Cashier... and manager extremely rude and did not want to honor the price of the deal from the app and I had to argue with cashier toreceive the reward of guac and chips you get when signing up and then when she finally did approve it she angrily ripped thereceipt off the register and walked away rolling her eyes. So after waiting 25 mins to receive food we left confused about thecashier and managers rudness and when I got home I opened bag and seen they completely messed up my order. First they gave methe tiniest skinniest pieces of chicken - if you would call it that basically skin and bones !and they conveniently forgot toput the breast as I had requested. And instead of my sides they replace them with 4 bowls of lettuce with a few pieces of Ithink cheese and nothing else !!!No dressing no toppings just straight lettuce. Its crazy to think that the only reason they didthat is because I requested the discount which they were adamant about not giving it to me. And ok so no deal its no big dealbut to mess with a paying customers order? I usually like Pollo Loco but not enough to deal with that type of headache. Read more
Service was okay until this employee started to sweep the floor even though she knows we were there eating, like really!for me I... think it was so disappointing and impolite it makes us feel so uncomfortable ???? we didn't finish eating our lunchcomfortable???? Read more
I got my order through the drive thru and I noticed they gave me no sauce like they do every time I order from this location!... Store #3342. So I go to park in the handicap spot and I hit a red pole that not suppose to be there! Because the parking blockis right next to the pole! So everyone is going to hit this pole! I have a full size truck and if I somehow didn?t hit the pole,I?d be halfway in the middle of the parking lot blocking the traffic with incoming customers and customers exiting from thedrive thru! There has to be a distance from the parking block to the pole, to the wall! There?s already a parking block and acurb, why would you mount a pole in between the two! Makes no sense! The pole needs to be back away from the parking spot! I?mnot going to be the last person to complain about this! What?s the plan for my truck? And now have a dent and red paint on myfront bumper! Read more
Had to wait for 9 minutes but it was lunch time and they were busy, so it's alright. Staff can surely brighten up the place with... their smiles and attitude.!! Anyway, this place is nearby and convenient for us, so no complaints. Read more