Reviews for Mug's Pizza & Ribs in Arlington Heights, IL

Mugs makes good pizza. The thin pizza is good, and the deep dish is great. That was really the only thing I used to eat from... here, until I got the cheesesteak. This cheese steak is actually amazing. Mugs is great, and the best part may be that thierprices haven't risen up quite as much as everyone else's have. Also, they don't seem to screw up orders. If you are in a toss updecision between Mugs and any other pizza or sandwich joint in town, gives Mugs a try. My gid this sandwich is good. Read more

Just a Generally dissapointing experience. The delivery driver was incredibly rude and didn't even say thank you for the tip I... gave. The food was mediocre and looked incredibly rushed. Next time I'll probably just order from a different Mugs. Read more

Food is great , the service is not the best . Girl in front was not friendly , she also got upset when I talk to her on the... phone because I told her that I couldn't find the place because it dosen't have any signs outside and the Google pictures fromoutside is not correct ether. I think that is an old picture of a different location. Read more

Ordered for delivery. Called twice once after 1 1/2hrs of waiting for my order then again after 2 hours and the first thing the... girl on the phone tells me is it?s only been 40 minutes before she ever asked who I was. Don?t waste your time they were rudeand I cancelled my order Read more

I love Mug?s gyros sandwich with their gyro sauce however I?m not sure I?ll be back!!! I was going to use the coupon they have... buy 1 gyro, fries, and a drink-get 1 free gyro?..it came out to $17+!!!! Oh, I did ask for extra sauce! I said forget it, I?lljust take 1 gyro and a drink?.this cost $12.84 and there was hardly any gyro meat on it!!! What the heck Mug?s!?! Is it worth itto loose business because you raise prices and skimp on the portions!?! So disappointed ?? Read more

Worst experience whole pizza order was completely wrong. Pizza was delivered there was no reconciliation when we called to... report told us we could come back to the store. I ordered delivery for a reason. Needless to say the new pizza shop willhopefully put you out of business Read more

Save your time and money and go to a different mugs location, this place is a joke. Delivery took 2 hours, pizza was cold, got... every excuse in the book from them "traffic, we had a big catering order, we only have 1 driver today". Was quoted for "aroundan hour", normal mugs timing, but 2 hours is absurd. How about you call the customer and let them know that you're backed upand running behind, instead of me having to hound you about where my food is? Disgraceful service, will never order anythingfrom this location ever again Read more

Fast and great food. Been ordering pizza and wings from here for awhile now and haven?t been disappointed. Nice little pick up... location staff is always friendly and always comes with coupons!. They just added a new menu that i will have to try soon butfor pizza and wings forsure one the best in northwest suburbs and theyre open till 3am! Perfect for any 420 gathering Read more