Reviews for Papa Johns Pizza in Arnold, MO
Wanted to try the pepperoni stuff crust for my cheat day. they sent me a regular stuffed crust. So I called and asked for... another, they purposely burnt the crust on the second pizza knowing that's what we wanted to try. This place always ruins ourkids orders in the past, Not ordering from here again Read more
Pizza was not like we normally get & the service was so so. They seemed to be having a not so good day. The politeness wasn't... like it was during our other visits. We all have bad days. Unfortunately we got them on a bad day Read more
I placed an order at 2:20 pm and the order wasn?t delivered until 3:35. When I received this order it was completely wrong. I... ordered 3 pizzas and only received 2 and they were wrong. I ordered wings and extra pepperoncini I didn?t receive either. I paid100 for food and two hours after I placed this order I still don?t have my food. As I was typing this message the replacementfinally arrived without my wings. I cannot believe I am expected to pay full price after such a gross failure of service this isabsolutely ridiculous. Read more
Admend- 1 1/2 hr later did receive the remade order. It was delicious and made correctly, thank you!!! Order came with a... crushed box that had garlic sauce crushed spilt all over boxes, I excused that. Then open up boxes, cheese garlic bread burnt,BBQ chicken wings 16 pieces for 19.99 had no BBQ on then was just plain, sticker on box clearly show order should be BBQ chickenwings. I call pappa John's talk to manager who said either she can refund or send out another order. I asked for another orderas we are all hungry. She tells me will be about 25 mins they have full screen, I tell her I understand that's fine. A hourlater stillno replace order recvd. I call to be on hold over 10 mins. Never recvd anything else. Did I forget to say the origdriver I tipped over 20%. I usually do. This time in cash not on my card. Well never again. Horrible food, horrible customerservice and driver looked as tho he knew the box was crushed crushing garlic sauce spilling. He was the one to tell me :"oh itlooks like the garlic sauce spilled"... come on people get it together. Lost a good customer, who 99% of time tips really good! Read more
After 2hrs of waiting, I called to find out what was happening to my order, 15 mins on hold and before I could speak the phone... hung up, after 3hrs I made the choice to go in person and cancelled my order. The manager who took her sweet time to walk toregister, said I never called and offered the pizza that has been sitting on the shelf for over an hour confirm by a anothercustomer that been waiting In person. It is clear this location can't provide a delivery service or it product, and leadershiptakes zero responsibility. I would say this is the worst experience I've ever had with a pizza places. Read more
Placed my order at 5:28 pm, far before their closing time. The "tracker" never updated so I waited... for 2 hours. Finally I get... a knock on the door at 7:30 pm. The driver is just standing there even though I specified no-contact delivery. Pizza and chickenbites are so cold that the bbq sauce had solidified on the bites and I had to reheat everything. Been ordering here for 5 years,and this was the very last time. Get better or close the doors for good! Read more
I ordered 2 lg pizza and an order of wings. They gave me 20% coupon and it was still $45 then I had to pay a delivery fee that... apparantly doesn't go to the driver. The person on the phone was chewing gum and seemed as if I interrupted his day by callingin. I will never support this location again. I would advise everyone else to do the same. Unless you enjoy paying to much forpoor service and a cold product from a company that charges you for a delivery and then asked you to tip the kid that should begetting the delivery fee plus my gift of a tip. Bad business. This is supposed to be a large pizza which is 14in. Tape says12in. Read more
Always consistent with correct orders from this location so we stay loyal! However, the past 2 experience were pizzas that... weren't cut properly and my kids struggle to pull apart each slice. Need to cut fully Read more