Reviews for Dunkin' in Ashland, MA
Coffee needs to taste like coffee not water but getting better on that also the hot food is good but the donuts are hard... sometimes. Read more
Terrible parking layout as you can?t get out of your spot if there is a line for the drive thru. Also, visited on Sunday at 7am... and they state they open at 5am! Read more
I originally gave this place a 5 Star..now I give it a 2 Star. However, I will say the young cashiers there are very friendly.... When I pulled up; the young man in the drive thru asked me to pick up his bracelet that fell off of his arm earlier. I didso..did not think about it. However, asking a guest to touch personal items that have fallen in dirty drive thru snow isn't thebest thing to do. He was very pleasant though. I ordered to sandwiches; one on a croissant. I pulled into a spot to eat it; itwas over cooked. I pulled back around to the drive thru to ask for my order to be remade; PLEASANTLY. I could hear some issueabout the request, so I drove up to the window. I explained what I needed. I even asked lightly toasted. The cashier apologized.It was remade. The croissant was still burnt. This time sloppily made and cheese not melted..actually cold. I asked for it to meremade on an english muffin. Thinking this would remedy the issue. I was still very polite. There was NO cars behind me eachtime. I was asked to pull up to the "sandwich window" which was NOT plowed and had looked like cars had drove over it. I pointedthat out and asked if I could get my sandwich at the same window it was given to me at. They obliged. I pulled into a spot andlooked at my sandwich. This time my sandwich was rushed..barely warm..not toasted, cold cheese. I decided at this point to justget my money back. I didn't want to keep asking for something that I wasn't going to receive. I don't like wasting food either.I spoke with the cashier, the MANAGER who was in the sandwich station unbeknownst to me earlier; heard me discussing the issueand started YELLING: " I AM NOT MAKING THAT ** SANDWICH AGAIN. SHE KEEPS ASKING FOR IT TO BE REMADE, I AM NOT DOING IT AGAIN"! Iwas coming in to ask for a refund. I was horrified by the language and the reaction. Unacceptable...by any means! I have been inhospitality for 25+ years. From fast food to fine dining to resorts. The cashier didn't k Read more
Nice location. Convenient but crowded at times. Most of the times service is great.
Update: placed a mobile order for a refresher. Got to pick up, they don?t have refreshers and offered to make me another drink.... I asked for a refund instead, but they said they can?t refund without a manager and the manager wasn?t there so I?d have to comeback. I said fine, I?d like a small iced coffee caramel swirl. They handed me a small iced coffee with ???? creams and nocaramel. It?s so convenient to my home but I?ve had problems nearly every time I?ve been there so I?ll continue to drive toHopkinton. Service is always slow in the afternoons. This morning placed a mobile order for walk-in pickup. Walked from ourapartment to this location only to find the doors locked. Employee motioned for us to go through the drive through, we motionedwe did not have a car, employee shrugged. I tried calling the phone number and nobody picked up. Dunkin corporate was veryresponsive and refunded our order. Read more
Just left a review for the dunkin at the gas station down the street and have the exact opposite thing to say. There are always... 3-5 workers at a time and it gets busy so sometimes service is slow and that is the only downside. I often see people workingthere that I recognize from around town and the service is great! Coffee and other menu items are consistent and perfect everytime! Read more
Great service. Very friendly and courteous staff. Delicious coffee. Delicious cheese bacon bagel sandwiches. Great for a... Birthday breakfast celebration. Read more
Quick service, tasty food. Convenient drive-through option for a busy commuter.