Reviews for Hanto Restaurant in Ashland, MA
Where to begin? The dishes were left in a stack at the end of the table, the waitress never set them out for us. She brought... apps and asked us to move menus out of the way so she could set them down - not sure why, she had one hand free. Some of thefood quality was poor, the spicy tuna maki had more mayo than tuna, crab rangoon shells and Peking ravioli dough was greasy andtough. All seven of our party were almost done eating their entrees before the eighth person received her meal. Most placeswould offer to comp the meal or at least offer a free drink or dessert, and I mentioned this to the waitress, but she just madeexcuses for why it was late (slow sushi chef, too many customers ordered sushi at the same time, blah, blah, blah) The waitressactually came running after me to say I had forgotten to add a tip on my credit card slip. I managed to stay polite when Iinformed her it was on the table in cash. Will NEVER go there again. Read more
Service was notably bad. The sushi my relative ordered came out 30 MINUTES after everyone else\'s food, and the server did... absolutely NOTHING but tell her \"not to rush\"... But everyone else was finished with their food, asking for to-go boxes whenher\'s arrived, so of course she had to rush! We will never be back! They offered zero efforts to remedy the situation. We spokeup and the server dismissed us and started to go on and on about explaining how the hot food is cooked in a different kitchenthan the sushi so timing can be different...so somehow that becomes the customer\'s problem?! I\'ve worked in the serviceindustry I understand how hot and cold food works, but both the 30 minute lag as well as her dismissal of our concerns wasabsolutely unacceptable. So I\'ve come here to leave a bad review so maybe they don\'t do that to someone else! Read more
Sushi sashimi dinner was good! The sushi was fresh. It came with soup and salad!
This place is terrible.. Delivery form 2.1 miles away took 91 minutes. called the place 3 times and they lied about it being on... the way. Food was maybe 2 stars at best. Driver didnt even want to bring it to the door. Trash place My 1st review out of100\'s of places due to the worst quality; AVOID! Read more
Had the worst customer experience ever!! I ordered online 4 items from the menu and we went to pick it up. Two of my orders... were put in one box and ended up with three boxes. I thought we forgot one item and called the restaurant to check. The ownerwas SO RUDE and assumed that I am calling for refund. He cut me off multiple times, when I asked don\'t interrupt me \"I have tofinish my question\"...he goes on to say... Customer is not always right! I am surprised that they put two orders in onebox...and told him that. He goes, I can\'t read your mind ...you have to say separate boxes. How about if I am sharing the orderwith a co-worker.....He keeps saying ...hold on and keeps interrupts me. I am still shocked how he is in business scaring hiscustomers like that. Don\'t recommend at all!! Read more
I?m sorry to report that the sushi was ?cheap?. Everything about it is done with the intention of lowering the restaurant?s... costs with smaller portions and inexpensive fillers. An example would be their spicy tuna, which consists of more tempuraflakes than tuna. The Chinese food wasn?t great either? I threw most of it away because it was mushy and tasted bad. Sodisappointed? I keep forgetting they just don?t serve good food. Read more
So glad we were recommended to this place since we moved around the area. This restaurant has one of the tastiest general tso?s... chicken which has the perfect amount of crispness to it. We always order out from them now! Read more
The Sushi is truly the best. The service is top notch. Vicky is super. Going to Honto is a great experience. One of the best... places in the area... Treated so well each time! The owner Ray is genuine, and treats customers graciously.\n\nGreat food, anda wonderful dinning experience.\n\nThank you! Read more