Reviews for Prospect at Hotel Jerome in Aspen, CO
I hate to do this. Overall, we had a good experience at Hotel Jerome and would stay again, and love Aspen. This is specifically... for the maitre?d/host we had during our reservation at Prospect, and not for the other staff nor the food?which was great. Icalled down 3 times to try to let the restaurant know that we had gotten in later than anticipated to Aspen and could be runninga bit behind to make our reservation. Ultimately, we were 2-3 minutes late to a 7:30pm reservation. No one answered the phone soI personally walked down to let them know we had just checked in and were getting our bags settled and would be down shortly.Both the hotel check in desk and the person who brought our bags up, even let me know it would be ?fine? and not an issue. Wewere very cognizant of our later than anticipated arrival and making sure to communicate this. We did not get into Aspen until alittle after 7pm. The host however, told me her ?staff had been on for 10 hours? and that she wanted them to ?be able to go homesoon.? I asked why we were allowed to make a 7:30pm reservation if the restaurant was concerned about staff hours. She asked meto ?not feel guilty,? to which I expressed she had made me feel extremely guilty! She kept saying things in contradiction: ?onone hand, for you, this will be fine,? and on the other ?my staff has been here 10 hours.? Is this something you share withrestaurant guests regularly? Maybe she was the one who wanted to go home! It was a disappointing welcome, and ruined anotherwise great meal and service from our server and other staff. Read more
By far the best food and service in all of Aspen! A friend and I went for a late lunch and Michele, himself, offered us his two... favorite places to be seated! With a breathtaking Mountain View, lush leather chairs, and first class service, champagne and aperfectly paired meal, careful accommodations to my celiac diet; it was the best part of our entire trip! Prospect offered aclassy atmosphere that felt very personal and still fun and casual in an Aspen kind of way! Peter, our server, was equallyimpeccable with our orders and extremely knowledgeable (but not at all pushy) so much so that we let him select our desserts! Icannot recommend this experience, food and service any more! Do yourself a favor and GO!!!! PLEASE ask for Peter and Michele andtell them hello for us!!! You will not be disappointed! Read more
Went here for dinner first and then breakfast a day later with my lady. Both times were great! The food is sensational! The... scallops here were the best scallops I?ve ever had, and I lived along the coast for 16 years of my life. The carrot puréeplated with the scallops must?ve been blessed by a priest on the way to the table, because holy smokes was it the best puréewe?ve ever had! Loved the Mumbai punch cocktail, I see so many over priced drinks these days that don?t taste anything close toworth it. These are so worth it, and one of my jobs is I?m a bartender. During breakfast I was literally upset at how good thefood was. Food has no business being that good, and yet it was. The potatoes were amazing, the omelette was melt in your mouthstatus, and the cappuccino and juices were excellent. I will say the energizer I thought would be better based on how popular itwas, but still good. This place shouldn?t be missed for any stay in Aspen, or even driving through. Read more
The service was outstanding, the food was amazing, and the drinks were delicious. If you?re looking to enjoy a high quality meal... in an intimate setting. I cannot recommend this place enough. Thank you all so much for taking such great care of us. We can?twait to come back. Read more
The staff and decor were all on point but the menu is a challenge (especially for smaller groups). My wife is vegetarian, I am... not. Most of the entrees are family style. The chicken entrée, for example, is a whole chicken. Since we were staying at ahotel it was not like we could take it home with us. I ended up with the goat cheese cavatelli. It was kind of a mess. Lookingat the the list of ingredients there should have been a healthy mix of flavors but all you could taste was the chili oil, redpepper flake. She had the Caesar salad which was over dressed, almost soupy. All-in-all a disappointing meal. Read more
The meal was very good. The limited prix fix menu that didn?t even offer the fish listed(we were the first sat table for the... evening) was very good from a taste standpoint. The lack of options was disappointing. The service was terrible. Ordered 2bottles of expensive wine and waited 20 minutes for the second. Came after our final course was delivered. Didn?t realizethere was a 22% gratuity on the bill. This was for a four top. For a $1500 bill I wouldn?t go back. There?s several greatoptions in Aspen and this isn?t one of them. Read more
food it's good. but don't expect a great services since right now there are most places need staff. and don't be surprised by... 22% services charge will be added to your bill. friendly staff. nice place. recommended to visit if you are in Aspen. Read more
All may seemed nice at the beginning. Our horrible thanksgiving starts with this wobbly table and impolite waiter. We are all... Asians as you may see. We feel we are neglected at all time as the waiter was only here for order and check. While checking, heis trying to grab our card instead of showing how much to pay first. He didn?t tell us that the service fee is included at alluntil we realized at the end. The way he talks is bossy and try to order us what to do. Didn?t come to the table to ask aboutthe food ever !!! Ok. Next is about the food, the salmon is salty and it is even worse when you add the sauce that come with. Idon?t know what kind of veggie that is used to pair with the salmon, but it is well over cooked and fibrous. The lamb loinsucks!!!!!!!!!!!! It can?t even compare with the lamb chop you get at Vons! It tastes as weird as it gets. Super smelly andsour. Not sure whether it?s the marinade or the meat is bad. The pastas we ordered taste interesting( in a bad way). The 90ishdollar steak cannot pair with its price but I have to admit it tastes normal at least! And sweet bone marrow? Octopus is tenderbut the flavor is?? well?. blend in flavor but salty in taste. The manager came at the end but nothing resolved. Asked for mycontact but that?s it. It?s a really unpleasant experience! We 6 people spend over 600. You aren?t supposed to force us to payfor your poor service! Read more