Reviews for Papa Johns Pizza in Auburn, AL
First time ordering from this location, delivery was late, box had no seal, pizza was cold, edges burned, skimpy on toppings and... the receipt was stuck in the box with food and no garlic sauce was in the box. Called and asked for refund, was only given 50percent back for the price I paid. Disgusting..will never order from this location again. Wish I had read reviews beforeordering. Need to re-evaluate management! Read more
My order said 31-41 minutes when places at 7:10pm it did not arrive until 8:57pm. All my food was cold and I have to heat... everything up. Called while waiting over an hour and a half and was told my pizza was out for delivery but I was the 6th personbeing delivered to AND that the time should be that long they just forgot to update the time in their system. This is the 2ndtime I?ve gotten that poor excuse. Never again. Read more
Today is 6/11/2022 I did a online order. I purchased $40.00 worth and also gave a tip that I really wished I could take back. I... will be returning every single item and a refund of my money. I also called in talked to a MANAGER BY THE NAME OF PATE OR PAIGEWHO WAS VERY VERY VERY VERY RUDE IN HORRIBLE CUSTOMER SERVICE SKILLS! I need the OWNER TO GET DOWN HERE FAST IN REGAIN HIS orHER STORE BEFORE this place lose out on plenty money. This store is nasty, rude, and lack of knowledge. As a manager in speakingwith one he is horrible. This location needs training asap! If the head isn't right the while store will never be right. Thequality of the food was horrible. The wings not even done, the papa Philly was horrible!! If the customers not happy they don'tget paid or received a raise if the money not coming in. I was told Papa John's don't do remakes at all. I was applaud in I willcome back again!! Read more
I placed an online order, delivery time was 39 minutes. Received a call less than 1 minutes after the order, and was informed... that in the future, I need to call them ahead of time to place a large order like that and my delivery time would be an hour andhalf.(Rudely) I didn't know that 2 large pizzas, wings and cheese bread was a large order. Their Policy is if you order 12 ormore pizzas. However, I canceled my order and won't be ordering again. Read more
We ordered from papajohns today and we are so upset with the product! The food was late and extremely COLD everything was... incredibly disgusting! Our pizza had hair backed into it as well as our cheese bread! Two different color hairs. It was whiteand then a black curly hair! We are papajohn lovers! And the only pizza place we order from! But this has discouraged us fromever ordering from here again! We did get a refund after the manager who almost was accusing me of lying so I offered to sendphotos and she said no that's fine. She stated I can give a refund, but that about all I could do. She never apologized notonce! She didn't care at all. I honestly don't see how she is a manager at all! Worse thing is that I didn't notice the pizzahad hair until after I had eaten it all almost ???? I have kids and could only imagine how many hairs they might have ate beforeI took it away! Horrible manager horrible delivery driver.. papajohns need to really look into who is running this location!! Read more
My order was a large pizza with pepperoni WHOLE and sausage on the left side? from the picture you can see that we did not get... what we ordered. I am very disappointed that someone made this pizza and was pleased with their job. Papa John?s I will neverorder from this location again because I will not pay for something that I know will not be correct. Obviously I still ate thepizza because it?s food that I paid for but I?m leaving this review so other customers know that they will not receive thecorrect order. If you are going to work in a restaurant then you should make the food as if you were receiving it but theemployee that made this obviously does not care about their job. Read more
Waited 2 hours and spent $30 for a stuffed crust pizza, which I don?t mind the wait and expected it to be a bit cold, however,... when I got it it was thin, doughy, and stuck to the cardboard. I had to just rip off the edges and throw the rest away. Calledfor a refund then got hung up on in the middle of talking. Read more
Awful service if you try to order pizza for AU. The associate working on July 26 was unwilling to help with an order. The... associate would not help with the AU tax-exempt requirements. I could not reach the manager to assist in any of the processes. Iwould not recommend this store for ordering pizza. The associate was rude and would not share the manager's business contactinformation with me. Apparently, I could only ask for a tax exemption from the manager. However, he was not available and didnot have the contact information. Read more