Reviews for Auntie Anne's in Augusta, GA
Brought an Almond pretzel and it was hard ???? Almost broke my tooth!! So disappointed ????
Getting a pretzel from here use to be a very good experience, but now it is not. There is no customer service at all. The food... is just not the same. I ordered the regular pretzel and got something they just threw together. Half of it was raw on the insidefrom not being made correctly. I remember a time when the quality was over the top and would?ve never got a pretzel like this. Read more
This place is disturbing. The workers do not wash their hands after using the registers than proceeding to make food. That is... nasty and unsanitary. Last but not least they will laugh in your face than ask ?Are you ready to order? no greeting or nothing! Read more
Unfortunately the order was placed incorrectly. I was charged for pretzel bites and asked for a pretzel. The pretzel was not... even close to regular size. A pretzel and a soda was more than $8. Not worth it Read more
It's in the mall, in the food court, and if you don't come early on the weekend it is packed and lines are long. (A friend... informed me later that there is a separate kiosk downstairs -i think -but it's probably very busy too) If you want to avoidthat come as soon as the doors open. But the employees are providing services for auntie anne, Cinnabon, and the smoothie placeso you will more than likely have to wait. I got there in time enough for another employee to come for Cinnabon and a fewpeople.got out of the line to order Cinnabon...so it -the line-wasn't that long but I still had to wait. Employee had mask onunder chin as a lot of people often do -so my question is why wear it? bc it is pointless at that time. Pretzels are kind ofexpensive but I hadn't had them in a while so I didn't mind. The pretzels were actually good -(original is kinda sweet,cinnamon sugar is always great, salsa cheese dip is a nice change from regular cheese dip) so I can say it was worth it. Myadvice would be -don't forget to come early if you go anywhere in the mall on the weekends, save your receipts so you can getpoints. If you're still following covid guidelines - please wear a mask and everything else as much as you can.????????????????????????? Read more
Neda was very professional and kind I loved the customer service here at this location. The pretzels are always hot and fresh as... usual. Thanks you all?? Read more
People that work here just stood there knowing there were TWO lines. Make it more clear where we order from. Stood there for... over ten minutes waiting on someone to take our order. Employees playing too much to care to do their job. This is why you needto Hire ADULTS not chaps Read more
I used to love getting a pretzel while I was at the mall, but the experience just isn?t the same anymore! In the staffs defense,... it IS a mottled much to have a pretzel place and a planet smoothie operating off of two employees and only one register. Theline moved as fast as jr could, not the employees fault- she did the best she could going nonstop by herself and was stillpolite to me. The pretzels were definitely made way earlier than when I ordered and they were made much bigger then they used tobe. Too much bread, with hardly any salt or butter :/ could do a better job keeping fresh product (made within the hour or twoat least) on display AND that you serve. Next time I will probably get a smoothie instead. Read more