Reviews for Potbelly in Aurora, IL
Don?t order you food online from this location! They don?t read the notes for the order, instead they throw together what they... want you to have! When you attempt to call the store to correct the issue no one ever answers the phone! Read more
I'm giving a 1 star because they put the knives that cut all sandwiches (meat included) into the lettuce box. That is not okay,... and not sanitary or vegetarian friendly. Read more
First time here and was impressed. Fast service and great food. We didn't understand the actual sizes of the sandwich and there... were no pics either. We asked size references and she just pointed to a sign on showing a small medium and large drawing. Okthanks that didn't help. Read more
I had a great experience today. The cashier was super friendly and the sandwich maker was too when he gave me my sandwich. I... ordered the Italian. I read the reviews and wanted to give 5 stars because I was really impressed with how well I was treated. Ifelt they needed to be recognized. Read more
My favorite toasted sandwich place of all time. Great quality tasting food with great customer service. Great benefits through... the app. Highly recommend. Read more
Terrible customer service and a very dirty place. The employee dropped a sandwich, turned around, picked it up and served it to... the customer in front of me. Employee was very mean!!! Read more
Ordered 2 meatball subs, asked for banana peppers and extra sauce. Received a small spoonful of sauce on both subs and... giardiniera peppers (clustered together as if she just dumped the serving on it). Apparently they don?t offer banana peppers butthe cashier never once mentioned that. They kindly made new sandwiches but made it EXTREMELY messy. Like as if they dunked it insauce. Apparently they don?t know how to be reasonable with the sauce. Not to mention when we walked in and waited at theregister, the cashier was standing quietly (and hidden behind a sign) at the other one and never asked us to step over. He wasalso mumbling the entire time and spoke quietly under the mask. Would also like to add that the lady before us had her ordermessed up and complained on her way out that she was never returning there again. I swear kids offer the worst service thesedays and could care less about the customers! Read more
One of the worst sandwich places ever. The guy taking the order is extremely rude and unprofessional. People who make the... sandwiches are nice but the entire experience is ruined because of the way you are treated when ordering. He behaves like he isdoing us a favor by taking our money and making a sandwich - Screw this place. Read more