Reviews for Papa Johns Pizza in Austin, TX
i love these workers with my whole heart. They always treat me with respect and give me extra when i ask <33 highly recommend... this location and will be a forever customer! Read more
Papa Johns is my favorite of the chains. This particular location has given me some smaller issues from time to time, but I had... a bigger mixup a few weeks ago. They delivered the wrong pizza very late, and then the "Thomas from Papa Johns" (who is anational/regional guy, I think) ghosted me in terms of emailing about the situation. Anyway, they forced me to look elsewheretonight...and I just want to give a big shout out to them for helping me find Spartan Pizza just up 183. Spartan not only hadawesome pizza with a ton of topping options, but they blew away Papa Johns in terms of customer service. They were runningbehind, but over the top in terms of handling the situation. A little effort goes a long way. Read more
Ordered a pizza and verified the gate code and apt number was on the order (important for later), the pizza was marked... delivered. Checked door , no item. Attempted to call the store , store had just closed 5 minutes earlier, no answer. Called papajohns support number , no one can see the pizza order they can only push complaints to the store. Called door dash since theywere the driver. Was informed the store did not provide them with the gate code or apt number , so they left it at the leasingoffice 20 minutes ago. Went out to check, pizza was gone. 10/10 if you are looking to pay for an item you will never get andthen not get any help. Had to process a no delivery of item refund with paypal. Read more
This time I stupidly ordered from this company and specifically this store. My food shows delivered on their tracker but the... store assures me that the driver is lost. How will I know when my food is delivered your guess is as good as mine I guess we'lljust keep running up and down the stairs to look and see if they've left it on the front lawn. The last time I ordered Ireviewed and said that I would probably order again but it would no longer be my first choice. No no matter how good the pizzais, and this is not the best pizza Austin, I am done. I ordered delivery because this has been such a stressful day and now I'mmore stressed and I'm hungry. By the way if you do call the store you'll be on hold for a long time. You will wish for badhold music. Instead of music a chipper man screeches at you over and over again to sign up for Papa rewards over and over againon an empty stomach. Read more
Will not order from this location again. They blame Doordash driver for items being missing and why delivery takes so... long. Pizza looks only partially topping'd and cooked and bread sticks are sliced weirdly, aside from the missing items (whichthey blame Doordash for). Their solution is to credit your account and remake and send the order, but that'll take another hourand a half and they can't promise Doordash won't "steal" your order. No real solutions to their problems. Edit: wish I had readthe reviews before hand, this place has a history of messing up orders and deliveries. Also, looking at the pizza I received,whoever sliced the breadsticks must've done the pizza too because it is weirdly sliced with big pieces, tiny pieces, weirdlyskinny pieces. Idk, this place needs to get its stuff together and get the manager out. Read more
Got this free pizza coupon after they messed up my order and took two hours to deliver it but when I tried to redeem it they... told me it was invalid. why would you even send me a free pizza coupon if you aren?t going to redeem it? this company has gonedownhill, definitely not going to order from them again unless they want to redeem this coupon! Such a bad way to run abusiness!! Read more
Not really a fan of their pizza, I feel like it is a hit or a miss. Sometimes the pizza is cooked well and other times it's more... on the burnt side. The delivery is okay. I sometimes get the time frame it should arrive and sometimes it's a surprise.Yesterday it got to my house in 20 minutes that was pretty good I though, but the pizza was burnt. I think the best thing papajohns makes is the cheesesticks. The pizza I feel is pretty lacking at times. Read more
I wasnt too happy with my order i ordered a stuffed crust pepperoni pizza and didn't get no pepperoni it had a lot of cheese and... no pepper packets when I put them on my order. And paid 24.00 for it Read more