Reviews for Starbucks in Austin, TX
I always go to this store - their customer service is truly like none other. The baristas really care about getting everything... about your order correct while maintaining a friendly, positive environment. They are the A team! Read more
Awesome location, great baristas and amazing vibe! Don't be deceived by this location being hidden in Randall's, they are my fav... moving forward ?? Read more
I?m a regular here?today I just had enough. I?ve witnessed the ladies that work here be rude to customers so many times. Today I... asked for a bag so I could take my $5 coffee home and she said they couldn?t spare me a bag unless it was a to go order. Likefor real? And not long after me a customer was short 40 cents and they made sure to say out loud that she was short. Theydefinitely need a refreshment training on customer service. Read more
I always see this one whenever I stop by Randalls. And I'm always tempted to go in but usually in a hurry so I don't. I made... myself go in today and I'm very, VERY happy that I did! I got the double chocolate brownie and a chocolate chip cookie. Bothare absolutely delicious!!! I even saved half of the both of them so my hubby can a wonderful treat when he gets home fromwork. The store is great! The employees were SO friendly and helpful!! I think I'm going to make time to grab somethingwhenever I go to Randalls again. So far it's been the BEST part of my day! Read more
I asked for light ice and more milk. This is what I get WITH attitude. And now this lady is so irritated with me just asking... for light ice and extra milk, she is making my drink wrong and on purpose. She is now making it with iced coffee when it is ashaken expresso. I love her little sweet message on my cup for the second time she says "Enjoy your LATTE!!" , when SHE knowsshe made it with iced coffee. I cannot believe that I have had to deal with her attitude for the last 2 mos. WHY?? WHY IS THISOK? I have had to make my own coffee right there at the counter. As you can see CLEARLY IT IS AN ICED COFFEE!!! WHY CAN'T SHEJUST MAKE IT CORRECT??? Now I have to drive twice as far to get my coffee the way I want it and with a smile. Read more
They are rude. They do not like it when you ask them to make your drink the way you like it. There is one lady that dresses... completely inappropriate for the job and it is off-putting. Makes me sick when I see her. She needs to be wearing appropriateclothing for the job. Read more
Just came over here for A pick me up. The younger guy that helped me was nice enough But said he was putting whip cream on my... coffee and then when I get it he either didn?t put any or shoved it into the coffee with the lid so it all got dissolved. Ifthere?s whip cream you should leave the lid off so the customer can enjoy it. The older guy who?s bald (I am bald too) was thereal problem today. Very rude and impatient and bad attitude. I asked for my coffee cake warmed up and they just threw it in apaper bag with nothing to eat it on. I asked for a plate he gave me a dirty look. When I went back and asked for whip cream hegave me a dirty look. No one apologized for anything. I just found hard paper or cardboard in my coffee cake. I think they cutthrough the packaging too hard and included it with the food. We?ll see what happens when I tell him about it. I will be tryingto get a hold of regional management. Read more
These guys are awesome! They are there for me with a smile on their faces at 6:30 in the morning after my 1-year-old wakes up... way too early, and they give her high fives and tell me how cute she is, all while handling my order perfectly. On days where wego later, they are slammed and they still get the orders out quickly and efficiently, and mine is perfect every time. Even whenwe don't order and we're just grocery shopping, we go by and my 1-year-old loves to say hi to everybody. They are so friendly,and they are my favorite Starbucks. Thanks, y'all! Read more