Reviews for Burger King in Austinburg, OH
They stopped making the premium chicken sandwich so all we were left with was the fried compressed chicken. Both my wife and I... got grease on our clothing and face from the pockets of Grease in the chicken. On the bright side it was tasty. Read more
Iam a new hire at the Austinburg Ohio Burger King and I want to thank ALL the wonderful customers for making me feel so welcome... and being so patient with me during my training period. You are ALL amazing! Also to thank my new Burger King family for beingso welcoming . Read more
For a Burger King, this is one of the Best ! Fresh burgers here and NOT the soggy one's you've came to expect. Very fresh... with fresh veggies and fresh fries. Nice clean restaurant with very friendly faces ! One of the Best ! Read more
Place was not busy. Only person in drive thru. Ordered Whopper and onion rings for my mother. She loves onion rings. Had to wait... almost 5 minutes. So I was expecting the food to be hot! And just freshly cooked. Boy was I wrong!!!! My Whopper was Stone Cold!Onion rings or not crisp and not hot. They were actually a little soggy. I can understand if they were super busy but stillpaying the time money we do now for any type of food or take out I expect the food to be freshly made hot and good. I loveBurger King especially the Whopper and onion rings but I will never ever go back to this Burger King again. Absolutely no excusefor this. 6/21/22. Went there again give 2nd chance! Bottom line...got my food in drive thru. Again onion rings and whopper.FOOD WAS COLD. COLD!!!!!!!! DONE GOING THERE Read more
Ordered onion rings along with sandwiches. The girl put the onion rings under the warmer b4 my sandwiches were cooked A fresh... batch of rings were made. Girl took a drive through order, she got the fresh ones. By the time my sandwiches were done the onionrings were cold. Of course I wanted hot food, so I had to wait longer for them to make more. Bad practice when it could havebeen avoided by the drive through order getting the first rings. Read more
Menu prices were not correct!!!! Cashier confirmed 8 piece chicken tenders was 1.49 as per menu and only. 20 more than 4 piece.... I was charged 1.99 for 8 piece chicken tenders. Asked why price on menu and receipt were different and if it could be correctedor how I would be compensated. Was told by manager on duty that they were aware prices on menu were not correct and theycouldn't change the prices on menu appropriately-it was done by corporate. I asked again how they would make it right on myorder and my friend's order as well. Manager said she couldn't do anything about it and wouldn't do anything about it. Ipersisted and pointed out that was poor customer service. She still said she wouldn't do anything about it. Not sure why shecouldn't just offer us each a small drink or hand each of us .50 back or any other number of solutions.NOT ACCEPTABLE! foodquality was poor too. We were on our way to a weekly gathering and each told several people there of our experience. Notstopping here again! .50 might not seem like much but how many other items on the menu have prices listed that are notcorrect....? Buyer beware! Read more
Didn't give us our sauce in the drive through, went back in and waited 5 min at the empty counter before being aknowledged. To... be fair, there were only 3 people working. Would have been nice to be greeted, but overall more a management/staffing issue thanfault of the emplyees. Got home and looked at my "large onion rings" ???? Read more
Only reason the list a star is because their soft drinks always tastes off as of the machine isn't properly maintained their... food is pretty standard for burger king but I like when my food is made hot. Their breakfast is their specialty but as far astheir lunch time it seems to be made lazily. When you get there chicken sandwiches it's always room temperature as if thepatties were just sitting in the machine and not made from fresh I don't mind waiting for food that tastes good even though it'sconsidered "fast food". Fast food restaurants in Ashtabula typically have staff that do not love what they do and that arethere just for a check. I work faster than past and I literally greeted every customer as if it was my own business. Thesepeople forget that our money is what pains their bills and they need to treat their job as such just going through the motionslazily is what does not make repeat customers. Read more