Reviews for Friendly's in Baldwin, NY
We went to this location last night. Very bad service. We even had one waitress (young lady) bring our food and slam it on... table because they forgot a few small items and I ask her for them, very nicely. Manager also needs training. Read more
A little pricey since I was there a few years ago. No senior discount because now they give you a free sundae if you order from... their Happy Ending menu (which we didn?t)..not such a Happy Ending for us in the area; however the food was great; so fivestars. Read more
This restaurant is terrible. Had to wait ten minutes for waiter to come, who didn't give name. The ice tea was horrible. ... After waiting an additional 20 minutes for our food my guest and I lifted. I will not be coming back to this Friendly's ???? Read more
Terrible restaurant. Toke 20 mins to prepare one item even though i had called them 30 min ago. They don?t value your time. Such... an unprofessional staff. Never coming back here and would highly don?t recommend this d grade restaurant ???????????????? Read more
The food was great it just look a long while to get our food (i understand why though and our watier was super sweet... ????????????) Read more
Taste of saltiness and close to cold food... Each month that passes by with this location, there's more and more young workers,... and less people that come in to eat. I called in for a pickup order at 6:53 pm, got there at 7:15, didn't get my food til 7:30pm. I originally asked for mini mozzarella sticks, but ended up with the three piece instead. The person on the phone failed totell me in advance of what they did and didn't have in stock. Why does it take close to 40 mins for such a basic order,especially with a slow night. When I got to Friendly's, there's maybe 5 people working all chatting to themselves, stillworking, but it takes a while to "greet" me. There were 5 tables open with a good 10 or so people in the restaurant. Once I gotto see my food and ready to eat, the food isn't hot, barely warm, there's barely ice cream, barely any gummy bears, they didn'teven fill the small cup. And for some reason the food taste extremely salty. I wasn't even able to finish it. Everyone here ismore focused on socializing with themselves, rather than giving people the food that they paid for. Read more
Food was delicious with beyond excellent service from our Waitress Yvonne thank you so very much this was our 2nd return visit... from Brooklyn NY. Read more
I have been a customer of Friendly's since I was 12. Patronizing this store for 23 years. I am 52. I have never received Reeses... ice cream sundays so skimpy. When I called to complain I got into a screaming match with the supposed manager whose name I willnot share publicly. Everyone is entitled to a bad day. Everyone deserves grace. The young lady that made the ice cream, I adoreher from previous times there. Again, everyone is entitled to a bad day! But the response from the manager was totallyunacceptable. She asked me "Do you want a refund?" "NO I don't want a refund. I want my ice cream!" I took the loss and ate whatwas given to me. I was willing to go back for the sundaes to be remade but clearly this manager was lacking in customer service.Extremely disappointed! Photos are the "supposed" 3 large Reeses cup sundaes and one 2 scoop ice cream to compare. All purchasedat the same time. Edited: October 18, 2022- I did contact Friendlies as the "Friendly's owner" suggested....and NOTHING!!!! Ihope the manager woman was fired. Read more