Reviews for Subway in Baldwin Park, CA
Employee could not get my order right
My husband and I came late on a Saturday night and our service was awful. There was a guy with blonde hair and our veggies were... falling out of our sandwiches onto the counter and he stuffed them back into the sandwiches. We got home and our subs were amess, with everything coming out! Never going back to this place! Read more
Great service gets pretty packed so try and get there early but Subway Subway stay fresh.
I placed an order online after work and when I arrived at the restaurant they didn?t have it ready and said it wasn?t in the... system. I had the confirmation page pulled up on the website showing that it should have been ready and that I paid. Theemployee refused to look at it and told me that I could order another one but I would have to pay. She told me to cancel theorder even though there was no way for me to do so since it was already paid for. I asked for it to be honored and she refused.I asked for her to ask a supervisor so she called ?the owner? who told me I needed to buy another sandwich. He would not takethe order number and told me that my bank probably cancelled it. I checked my bank statement and the charge was there and notcancelled. They are literally stealing from customers. Read more
There are few Subway's I've ever been to. But none were as rude as this. The manager, Stephanie, has an attitude problem that... speaks "I'm the manager so I can do and say whatever I want." She often treats customers and employees alike with hostile andharsh beratement. Octavio was very kind and helped me with my order while being patient and I highly recommend that if you seehim working, to have him make your sandwich. Silvina is a kind old lady, albeit she seems more work than friendly, but she makesthe sandwiches you ask for without question. They overwork their employees without any breaks to even sit down besides theirlunch, even if the restaurant is clean and there are no customers, as the last time I visited I saw an employee about tocollapse from exhaustion. I frequent this location often and if you look further down on the reviews, these are all issues thathave been reoccurring for over a year without any improvement. The owner, Godrej, needs to focus on giving proper treatment tocustomers and maintaining a friendly and welcoming atmosphere, rather than a building that says "Take your sandwich and get outof our faces." 2/5 stars because the sandwiches are often fine, but the customer service is God awful. Read more
My entire order was incorrect, when calling the store, the lousy manager, Stephanie, was rude and patronizing to us They refused... to reimburse me or redo my order even after they touched the sandwiches. Stephanie bailed out before we arrived and ensured thatwe would not receive our refund prior to our arrival to the store. The manager, Stephanie, has no customer service in herbloodstream and her smooth brain needs to be retrained to the standards of a subway manager, seriously, how could you mess thatup? Read more
I went to order a sandwich a few days ago. I witnessed this employee by the name of Salvina yelling at another employee for... simply making a small, fixable mistake. Her attitude and output was disturbing for a any workers to portray. I ended walking outwithout ordering because of how rude she was. Not returning to this store in the near future if thats how their employees treatothers. Read more
Subway was my favorite place. I love the pastrami sandwiches. I paid too much and it only has a lil bit of pastrami.. last time... I eat there. Great customer service tho. Is just the fact that the sandwiches have a lil bit of meat. Read more