Reviews for Papa Johns Pizza in Ballwin, MO
I ordered online and the system said 2.5 to 3hr wait. I showed up about 2.5 hr and they mentioned they have updated their system... and it was telling people online a lot longer wait than reality. They apologized and gave me a free 2 liter for themiscommunication. I was not upset by the delay and the pizza still tasted great! What a cool staff they have there and verypersonable. Read more
Ordered delivery and this is what they send , how do you not cut the pizza? What a lazy job done here!
Papa John's sure has come a long way from when I was young. It's as if they completely changed not just the sauces, but the... dough! Oh , the dough!! Let me tell you, the dough tastes like an actual baker is kneading dough all night for yummy pizza allday! Thank you Papa John's, I am weak to the power of your pies!!! Read more
Absolutely ridiculous. My cheese bread was literally a cracker. Hardly cheese, no taste, and cardboard. Thought I would switch... it up and get Papa John's instead of dominos.... Big mistake. Just get dominos. When we went in to pick up our pizza, employeeswere cussing and slamming things. Awful experience. Wish I could attach the picture of our awful cheese sticks. I'm not seeingthat option Read more
We order Papa John?s once or twice a week. We understand things happen, no problem. There is a problem, however, when the... manager, Lisa, has zero customer service skills. The last few times we have ordered we have received expired sauces. I neversaid anything because it?s just a few dollars and I understand things happen. We continued to receive expired sauces eachorder, so I finally called tonight to bring it to their attention. The manager accused me of lying and said the sauces she waslooking at were not expired. I offered for her to have the driver come and switch them out so they could see the Expirationdate and give us non expired sauces which she laughed at me and said, ?we can?t do that.? I then offered to send a picture ofthe sauces with the expired dates and she would not do that either. I asked her to please just refund me for the sauces and sherefused saying that she does not have proof. WHAT!!!????? She then hung up on me!! Who treats anyone like this, let alone amanager?? If she cared to look up our ordering history she would have seen how often we order and have never had an issue. Notsure why bringing expired sauces to her attention caused her customer service skills to go out the window or why she would wantto lose great customers, that order quite frequently, over THEM sending us expired food??? Below is the expired sauces receivedthis evening-Use By 3/11/22 PS-we only received 8 out of the 10 Chicken poppers that are supposed to come in the order. (Wouldnormally not have said anything about it, but when we receive expired food consistently and then get accused of lying about itwith no suggestions to remedy the situation, it leaves a bad taste in your mouth!) Read more
#2 stars... Very disappointed overall! Due to the lack of ingredients promised! I ordered the new, "BACON PIZZA !" Feeling... excited about the pizza ... to only be let down ????. There was hardly any toppings at all the only topping that you couldtaste was all the cheese. So I am extremely let down! This is the first time I've ordered from this company in 10 years! I willcontinue to order from Imo's! Read more
Unfortunately, when an order is placed on the app it says 35-45 minutes, but 10-15 minutes later your pizza is done. This would... normally be appreciated, but when the drive is 15 minutes from your house it really makes it hard to predict when you're goingto get a fresh pizza. Also, don't expect anyone to be wearing masks. One deliveryman had a mask on, two employees were wearingthem incorrectly, and at least three weren't wearing them at all. I guess the mask mandate sign only applies to the customers.Won't be back for a while. :/ Read more
New record! Over three hours to deliver two simple pies! The manager leaves you on hold, you go hungry, or go with their... competitors. Go with the other store or other brand folks. Read more