Reviews for Chipotle Mexican Grill in Baltimore, MD
WORST CHIPOTLE in the city! I redeemed a free drink via the app & when I got to the restaurant the soda machine was out of... order. Ok cool. But, the cashier still put a cup in my bag????? Then watched me pour flat soda in a cup. Did not offer to fixthe mistake. This place also does NOT follow order notes. I asked for LIGHT hot salsa yet it?s all over my burrito & way toospicy to eat. I really wish they would change this place to something else. It?s a different issue EVERY visit. Read more
Chipotle locations in Maryland overall have really gone down in the dumps it seems. I had a particularly bad experience at this... location and wanted to make consumers aware of their practices. I placed a online pick up order from my office for lunch. When Iarrived I was told the order had already been picked up, after standing waiting for assistance for 30 minutes. So I am told Imust repay for the meal I never received and wait in the line, by who was referred to as the manager. I paid double for a mealbecause this location is disorganized and gave my food to someone else during the lunch rush. Poor customer service is anunderstatement. Would give 0 stars if I could. Read more
Been here about 2-3 times, and I won't fall for it again. 1st time) ordered online, I get there and they don't have queso and... wouldn't refund me. 2nd time) I walk in, and they say "we're only taking online orders", which is crazy. 3rd time) I orderedsteak online, I get there to pick up, "we don't have any steak, can we make you something else?" I didn't get refunded for thedifference in the replacement order. This place is a total joke and I won't be going back. Chipotle Corporate needs to shut thisplace down or fire everyone, ASAP. Read more
We ordered online for the first time, paid online, and picked it up. My husband and I each got a burrito. When you arrive,... there's a shelf of items that were ordered online and you just grab your bag and go. No one even verifies if it's your ownorder, which I found disconcerting. Nevertheless, I picked up my order and when I got home, I realized our burritos were poor inquality and were missing half of what we asked for. It sucked. To their credit, we emailed them and they sent us a coupon for 2free burritos which was nice of them. We made our order obline and went to the restaurant to wait for our order. We sat for 30minutes waiting for it to be ready. Finally, I got tired of waiting and went up to the register and asked about our order. Thegirl looked around and handed me a bag that had been sitting behind the registers for a while and no one had even bothered tocheck to put it over by the online order pick up. This, too, was frustrating. So overall, I'd say this particular Chipotledoesn't have the best service but when you reach out, they take actions to keep you coming back. That's the only reason why Igave them 3 stars and not 1. I'll probably still go back because it's Chipotle but this time I'll order in the restaurant so Ican see everything they're putting in the burritos. Read more
I think 2/3 times I order here online they don't make it and I have to get a refund. I know this is Baltimore but if they only... didn't make the food 1/3 of the time that would be really nice. I don't know how many hours before close you have to order toget food, but if you try 8 PM or later it's probably not getting made Read more
I was refused service 20 minutes before closing by an unfriendly and dismissive staff. I was not greeted with a hello when I... came in. Instead, two employees yelled across the room at me: "online orders only!" I tried to do so but was then approached bya manager who claimed that ordering online wouldn't work either. When I demanded to know why I could not simply order in storesince they were still open for another 20 minutes, I was told that their "system wouldn't accept it." As one who has worked infood service before, I found this utterly preposterous. The manager even implied that he would give me food for free butwithdrew the offer citing he "didn't like" my attitude. I was calmly and assertively asking him to explain the situation. I wasnot yelling or disrespecting anyone, and yet I was treated like trash. No apologies, no empathy. I left the store in tears andwill likely never eat at Chipotle anywhere ever again. Read more
Food had no chipotle flavors like other locations taste bland as h***! Lady working the line was very rude and not attentive. I... asked for side of hot 3 times. While she wanted to go play on her phone. I do however like the new manager. The guy is reallynice. I remember the lady manager was throwing cups and yelling at customers. No wonder nobody comes to this location. Read more
Floor filthy, wet, lady had her child running around as if she wanted others to babysit. Employees was nice, just was the... establishment that was nasty. The food was ok, I tried eating in there but it just wasn?t clean, made the food turn out terribleif you know what I mean. Please fix that water from where ever it?s coming from. Where is the GM when you need her or him? Read more