Reviews for Chipotle Mexican Grill in Baltimore, MD

Food is okay. Service is bad. I went when it was almost empty, and the server was annoyed the entire time. He got annoyed when I... asked for different things on my 3 different orders and would roll his eyes. He also kept asking, "Is that all?" When I had noteven picked the meat and was rude when I asked if he could add lettuce and sour cream. I understand that servers get stressedand have bad days, but that does not mean you get to be rude to me. I was patient with him and tried to get out of there fast. Read more

Definitely our worst Chipotle experience ever. It?s our favorite fast food place and we were so disappointed. They had no white... rice, salad dressing, or chips ready and I had to wait for 10 minutes for rice. I only found out it was ready because we sawthem serving it to someone else, no one told me. The chips, once they were ready were super over done and I don?t think they hadany salt or lime on them. I?m also fairly certain no one put any lime on the fresh white rice that I had. Whoever cut theproduce probably has never seen vegetables before because there were massive chunks of red onion and peppers etc. all in all,incredibly disappointed. Read more

Worst store I ever witnessed. Arrogant and racist staff. We walked in around 9.10pm and the staff said we can?t come in. We... said we?re here to pickup the food for which the store is open. They were rushing and slamming the food in our bowl and clearlyshowing the frustration from the time we walked in until we left. They overcharged our order, charging 15$ for two drinks. Theywere hesitant to give the receipts even after asking for it. Finally they threw it on the counter!!! We asked her about the overcharge and again she was frustrated and started arguing. Finally another lady from the kitchen walks in and admits the overcharge and offered extra drinks and chips. Weird part is they were completely normal when serving the Black customers!!Watching all this drama my 5yr old is asking ?Daddy, why are they are so mean to us?? Even a kid can sense theirstupidity. Please Close the store and save our fav brand Chipotle. Read more

We rolled in around 1p on a Monday with a group of 10 people. The crew working was a perfect team. They got us through FAST... and with great manners. It's super refreshing as I find many restaurants are short staffed and not customer servicecentric. The fountain machine was out of ice tea. No problem, they gave us bottled iced tea instead. You could tell they takecustomer service seriously. They earned 5 stars by being themselves. Bravo to this location! Read more

Long wait times. Appeared short staffed. Order makers tried to be quick. I believe it's very poorly managed, if at all.

Portion are not equally distributed. If they see you?re a minority they give overflowing meat. I asked them if that?s the meat... for my 4 orders and they said Yes! . You can barely count the pieces of the chicken in it. But with their fellow race it?soverflowing that they can?t even wrapped the burritos properly because of overload of meats. The store is dirty, so prepared toclean your own table. Line was long and waited extra 10 minutes more to wait for the chicken to get cooked and end up gettingfew pieces of meat. What a waste of money and time. I don?t think $8.80 per order is worth it. OVERPRICED. I would give anegative -0 if there would an option for it. Read more

Great food, friendly staff, and quick service. Good old chipotle. If you go there after 8pm, they might run out of fajitas among... other ingredients. Read more

If I could give this location 0 stars I would! The GM should be ashamed of this store location!! They Never and I mean Never... have anything!!!! The workers move slow at night and don?t even check inventory on the line! Every time after 5 they are alwaysout of everything. The workers are ALWAYS STANDING AROUND! There?s never management late in the day! You can?t order in personjust online! It?s just like everyone in the back doing whatever the hell they want to do! Its ridiculous! Even the worker on thegrill said he never worked for a more dysfunctional chipotle before! Just shut down the whole location PLEASE! Read more