Reviews for IHOP in Baltimore, MD
The service was prompt, the food was delicious. Brunch time it wasn't crowded. Pleasantly surprised, for the location.
Ordering takeout from here is like a gamble. You never know what they'll forget, and I promise you, they probably will miss... something. Furthermore, the food is always cold. The three times I've ordered takeout from them, for a family feast no less,I've had issues. Dining inside isn't too bad of an experience however, you'll still likely be waiting for a while but at leastthe food (might be) is good. I've tried really hard to give these guys the benefit of the doubt but every time they fail me.Corporate really needs to put lenses on this location because this is absolutely unacceptable. Read more
The most disgusting staff I?ve ever have met. We entered me and my mom and we wanted to use restroom first before sitting to... order, they did not allow us and they treated us bad, We did not want even to sit there anymore or order anything from there.From my experience, the manager needs to kick those employees out and hire new welcoming people. This is the most disgusting andunethical behavior that can come from an employee to a costumer! Read more
The food was pretty good. The service was a bit slow but we still enjoyed our meal
There?s like only 3 good employees (the hostess, and 2 servers). The manager clearly has no clue on how to do her job, doesn?t... even deserve the job. Waited nearly half an hour for cold food and bad pancakes. They messed up my order and had to wait forthem to redo it. At that point we were waiting over an hour for bad food. Ended up getting a refund for my missing food. Read more
This has been my worst IHOP experience in the last 10yrs. The seating furniture out there was torn and in distress. The... personnel who was assigned to us was kind of least interested. A simple order was taking way too long. Simple things like thepancake syrups were not available at each table and had to be asked in specific. The sandwich bread was so hard that it was evendifficult to bite through. It was impossible to eat through the sandwich with the bread and the filling at once. The waitressdid not even ask if we were done with our order and simply got the check and placed it in the table which felt rude. Also wewere not informed about the 15% gratuity being applied by default to our order (which explains the disinterest in how theservice is). When asked about the gratuity to the personnel on the counter they were simply on a video call with headphones atthe main counter. Gave reasons like gratuity is for holidays. It was a Sunday and I asked which holiday are you talking about,she wasn't aware of any holiday name and was asking on the video call if there was any. And then ended up saying it is father'sday. Is this a IHOP policy? I will never ever return here. Read more
Only about 5 other families there but our meals took over 45 minutes to come out, we were seated at a booth with a huge rip (so... many open booths that were much better) and food that came out had disgusting wilted lettuce. Waitress was nice but hadheadphones in the whole time. We were also pretty sure there was baby crying in the back kitchen.. I don?t rate poorly often,but management needs to fix some things here. Read more
I have never been tempted to leave a review of a restaurant before, let alone a giant franchise, but my experience yesterday was... such that I feel I should. One goes to IHOP for a quick, basic meal, not an over 2 hour experience. My party (7 of us, 2 of whomwere children) were seated right away. It took a bit of time for the server to come over, but not a big deal. We ordered ourfood and then waited almost an hour and a half before some of it appeared. By the time everything had come out, it was well overtwo hours waiting. This despite the fact that the restaurant was almost empty by the time we were served (I assume that theywere prioritizing takeout). Two of the orders came out incorrect, including one of the kid's. A third was an under-cookedwaffle. When we asked about some of the missing food, the server assured us it was ready and she just had to go get it. Thisclearly wasn't true as we then had to wait again for the rest to come out. Will never go back and will always just wait in lineat Miss Shirley's a block away instead. Read more