Reviews for Red Robin Gourmet Burgers and Brews in Baltimore, MD

I placed an online order for the Banzai Burger and requested extra fries. The "extra" fries was a joke because there was at best... 10-15 fries in the container. There was more plastic visible than food. Bottomless fries are standard when dining in and shouldbe no different when ordering carry-out. It was so insulting that I didn't want them and gave the fries to my husband. Theonline platform defaults to giving a 20% tip, so thankful I caught that and selected no tip. My intention was to give a tip whenI arrived but my order was not ready at the time promised so I had to wait. No explanation or apology so bye-bye tip. Read more

I used to eat at the Red Robin in Germantown, MD often and loved it. So I figured why not give this location a try...Huge... mistake! When my son and I entered the location my FIRST WARNING sign was there was no one working the front. We stood therewaiting for a hostess for 5-10 minutes. A waitress walked by and I stopped her to ask if we had to seat ourselves and shereplied "no, give her a minute to get someone". I guess she didn't find anyone because she returned to seat us. The SECONDWARNING sign was when I ordered iced tea and it somehow tasted "dirty" or just "wrong". I sent it back and got a ginger ale. Iordered a chicken sandwich and asked for no salt on my fries. The picture below is the "fresh salt free fries" that were broughtto me. Those fries are mushy, greasy and just bad looking. I sent them back and asked for fresh fries and was given anotherplate of the same. I told the waitress to disregard the fries, I wasn't going to eat any. I asked for a side salad and sent itright back because half the lettuce was brown. I know this is not considered a 5 star restaurant but no matter what it is,pride should go into what is served. I never experienced this in the Germantown location so I won't say the restaurant chain ishorrible but this particular location is! I will not go back there. Read more

When ever I go here it's usually great food, and great service, though last time I went I don't know if the waitress had a bad... day but even so she did her job diligently and swiftly. The buggers also appeared to be smaller than I remember, and sadly theyremoved my favorite from the menu. But other than that the food was as delicious as always. Read more

I didn't like the facts that their utensils are dirty we had to ask new ones and the new ones still dirty. The fish and chips... are not well cooked. The sweet potato fries were salty. It seems to be cooked in a hurry and frozen. The waiter were veryattentive and friendly that's why we stayed. Other staff are not sure who order what? They came to our table to ask if weordered this and that. Not well organized staff and don't remember which table who ordered not professional. I would suggestthey need to put numbers or letters on the table so staff will know who ordered the food and what table. Read more

My husband stated he was looking for his wife. He stated I'll find her. Then the hostess kept asking him are you meeting... someone? My husband stated 3 times yes my wife that YOU seated. My husband was not very happy with the staff. We had to ask forthe fries 3 times. The waitress said oh you want them now? Not a very good experience last night. Read more

Burger was on point, juicy and bursting with flavor. Truly was wonderful meal, left my belly nice and satisfied for sure,... another favorite burger ???? world. They twenty five different varieties of burgers, I recommend you give Red Robin's a try; ifyou haven't already!! Read more

I was a little afraid for the recent reviews of this place about service. My experience; 1- Place: Regular 2-Customer service:... great. If I could remember, his name is Steven. I really enjoyed the time there, because the great service he provided. 3-Food:I didn't know they have a soda called "Shirley Temple" ???? The entree, onion rings (I forgot to take a picture) I got adelicious burger "Southern Charm" it was very good to me, all the flavors in there were amazing. Sweet enough to enjoyit. 4-Price: reasonable. Fair Read more

I have always liked this place but the service was terrible today. Maybe they were over worked. I still tipped a reasonable... amount but we had to repeat the items that we still needed several times. Needed a knife to cut up food for my grandson. Weasked for a refill for his milk. We struggled to get a box for our leftovers. It wasn't a pleasant experience. The food was ok. Read more