Reviews for Tim Hortons in Beamsville, ON
Nice little Tim Hortons with a fake fireplace and casual atmosphere. What I liked was that they even had high chairs for kids.... The staff were very nice and friendly, and the place was mostly clean. Read more
Drive through takes 20 minutes to a half hour with not even 8 cars. Every time I go they get the order wrong and I have to... return to fix the order. They also think it?s appropriate to serve severely burnt bagels and un stirred coffee. Didn?t even askfor it to be toasted might I ad. I avoid this Tim horrors often but sometimes I swear I have amnesia and convince myself theyhave magically got better management and can actually produce some good product in a timely manner. And every time somethinglike this is served to me. Read more
By far, the worst Tim Hortans I have ever been to. Over the past 3 years there has been no improvement; extensive waits in drive... through (minimum 10 minutes), in addition to unreasonable waits inside - at least 15 minutes, and unprofessional/untrained staffin restaurant. Today I went inside to get 3 small coffees as there was more than 10 cars waiting in drive through. 3 people infront of me, all getting only coffee and I waited for 25 minutes. During this time I watched as staff handled food; Timbits,croissants, and muffins bare handed while wiping their hands in their pants in between. I was told that the wait was due to?under staffing? - there were a total of 9 people working/hanging out. Will never return to this franchise. Read more
6pm October 16/2022 Waited 20+ mins to not receive my 3 coffees. Watched he/she at store front stand and joke around with his... work colleagues after I made my order, then realized he/she had to make two fresh batches of coffees. didn't have time for arefund, I had to leave or I'd be late for work. Ps. I was the only one in line ???? Read more
quite possibly the worst & slowest Tims I?ve ever been too. Would give zero stars if it was possible. No one seems to know how... to run the drive thru, and they clearly need more training on food handling and cleanliness. I would prefer if the staff didn?tput their bare hands all over my coffee lid. Never fails to be the slowest, doesn?t matter if there?s one person in the drivethru or 10 people. No one can ever come to the intercom in a timely manner, and half the time I?m repeating myself and the orderis still wrong. I think the staff members need to be thoroughly retrained. Read more
Takes 5+ minutes for someone to show up to the intercom even when there's no customers, im always left with the impression their... closed every single time regardless what time it is. They may as well be, they refuse make 90% of the items on the menu anyway.Please stop telling customers "were out" if your not going to EVER have anything but coffee. I work in the area and would comedaily but there's no point of trying anymore. Iced coffee or any food items are NEVER available. Breakfast sandwiches early inthe AM seem to be the only exception here. Staff get offended and outright RUDE when you ask for these things. If your staffweren't the most miserable broads you'd ever meet- I wouldn't feel the need to leave a bad review. Bad reflection on management Read more
I always get my my coffee with 2 ice cubes to cool it down and every time I go to this location, no matter how much I specify... only 2 ice cubes they give me a handful of ice in my coffee. Why wouldn't I just get an ice coffee then? I hope they understandthe difference maybe writing it out in this review. I only gave the extra star because the ppl are nice. Instructions are slowhowever. Read more
Arrived Saturday, December 3rd at 4:18 pm. Ordered a coffee, donut and grilled cheese. The first two weren?t made but I assumed... because the grilled cheese would be made first. After standing for not too long, a worker asked if I was waiting for a plainbagel. I said no it was a grilled cheese. He began making it. I inquired about the coffee and donut and they then startedit. He handed me the grilled cheese on a filthy item stand at the counter and I asked for a new bag for the grilled cheesewhich he obliged. I pulled the sandwich out of the bag and it was raw. The grated cheese tumbled into the garbage. The camerawill show what my words cannot. Nobody paying attention does this. Incredulous, I requested a new one. Quickly thereafter, Iwas given a new sandwich and hopped in the car. The accompanying photo is the SECOND attempt. The first one, along with theentire interaction, is all on camera. I opened it and it was not melted whatsoever. Not as bad as attempt one but terrible. Wereturned and asked for a third one. The three employees were 16 years old by their own admission and apparently feel they shouldbe shielded from calmly articulated, customer complaints. That?s insane. You work in customer service and you blame the personlodging the complaint? Complaining is not yelling. Incompetence isn?t the word here. Whether they?re 16 or 61, it?s absurd.There is room for 3-4 cars from order box to window. That?s the extent of their drive thru volume. There weren't any customersin the store. There?s no sense of duty let alone urgency. This is what the social justice types have brought to our youth.Entitlement and zero awareness of how to conduct themselves in a professional environment. I had a job at 14 and they weretough. I?m now proud of that tough love. It builds character to face the world. Definitely gonna be reaching out to the owner.The incident was so much worse than penned here. Read more