Reviews for Cold Stone Creamery in Bedminster, NJ
Well, they get the stars purely on service because the young guy working there was very nice and tried hard to make it work but... wow are their smoothies AAWFULLL. It was like watered down lumpy gruel. He saw my expression and remade it but nah (I get thefeeling this is a common issue). I?m not picky at all when it comes to ice cream but I couldn?t stomach it. Offered a refundwithout me having to ask and apologized so kudos for being kind and understanding. I felt horrible but $7 for a small cup ofgoopy nonsense? I don?t think so.. Read more
I as soon as I entered store today noticed floor was not cleaned at all, looked like never vacuumed for months. We ordered... chocolate ice-cream right away noticed big dead mosquitoes on top and we left the store right away as I was skeptical ofordering ice-cream as soon as I entered. Store need serious hygiene practices and cleaning . Read more
The stars are bc the ice cream is good. HOWEVER I called all day yesterday to order ice cream pie for today and no answer for 6... hours. Soooo frustrating. Has happened many times in the past they are only open sporadically it seems so will order ice creamcakes elsewhere Read more
I went in today to get an ice-cream for myself . The young man working there was so pleasant and warm. I ended up tasting some... new flavors and also got 2 more ice creams to go .He calls himself Christian. We need more people like him working with thatpleasant attitude , makes this world a better place ????and of course makes you enjoy the icecream and return for more! Read more
I love this ice cream! I went on a Saturday night and there was only one young gentleman working; he has a line of customers. ... He was kind and accommodating even though he had to run in the back several times. He should have had some help behind thecounter but I?m giving 5 stars because of him. Read more
Key points to why I rated it 1 star 1. First and foremost their staff closes when they feel like it. Have attempted to go... several times, where they closed before posted time. Says closes at 10, but closed before then 2. Have tried to get a smoothieseveral different occasions just to be told they don?t have the proper ingredients. Once or twice doesn?t bother me, but whenit?s consistent something should be done about supply chain of ingredients! 3. From the staff that has helped my girlfriend andI they have been unprofessional. For example:they make substitutions because they don?t want to go in the back and getadditional ice cream because it requires more effort on their part The reason why this has been tolerated is because mygirlfriend and I do enjoy the quality of the ice cream and product in the few times we were able to get it. I do hope thingsimprove because as mentioned the ice cream is Very Good!! Read more
We went there last Sunday and the store was very warm inside and some smell was there like bad milk or so. Still they were... serving ice creams and the staffs were sweating because of the heat. After this visit my family is having cold and soar throatand today I had to take my younger one to doctor. I took time to send a feedback to Coldstone and not sure what they willdo.. This store was is not good, this is second time for me. Read more
I really love their ice cream. The problem is everything else. I normally order through door dash and half the time they stop... taking orders even while they're still open. I have called in the past to ask why they stopped and their answer was they ranout of ice cream. This happens nonstop. Also, plenty of times I drive there and they have closed before closing time. Iassume for the same reason. It's pretty sad they have a great product but are so unorganized. Read more