Reviews for Chipotle Mexican Grill in Bel Air, MD
The prepping station and serving line was filthy. The staff preparing meals had no hair nets on. My food was cold and didn?t... include the items I ordered. The manager had excuse after excuse as to why the restaurant was dirty and there food wantsprepared according the the order. The Health aren?t. Needs to come and hand out a citation. I observed so many violations. Iwish I could give zero stars Read more
Today 9/08/22 Myself and 5 other people tried to come into this location to order food and leave we arrived at 8:45pm and they... weren?t supposed to be closed until 10pm. This isn?t the first time this has happened to us at this location either. 8/29/22 myboyfriend and I went to pick up our Mobile order 1) when I got there I was About to leave and the guy bagging my order forgot togive me a tortilla on the side.(that?s fine be remembered after the fact) 2) 4 of the toppings I wanted on the bowl was notplaced on the bowl. I can Understand 1 topping maybe 2 missing but 4? Is unacceptable Read more
So, I just want to say this review is mostly to point out poor management. My food was good, the women that made my bowl and... helped me were very helpful and professional. Here's the bad, there's a manager who works here, I don't know his name, but he'swhite, pretty short, and covered in tattoos. He's awful and left the employees under his care just to crash and burn. I went inon 09/1/22 during lunch. The two women working the line greeted me and made my food. They were also trying to jugglereplenishing the line, and cleaning up. There was no cashier. The manager was out in the lobby making himself a drink, talkingto an employee, and just generally wandering around doing nothing. The line was getting longer, people were getting frustratedthat they were able to order their food, but were unable to check out. The young women on the line apologized to me multipletimes. She asked the manager to please check me out because their was no cashier. He stated he "Well I don't know what sheordered." Um, excuse me? It's literally written on the lid of the bowl. She unpacked my bag and explained to him what I ordered,he finally let me pay. Then, after he was done with me, walked away again and let the others waiting to pay just standing there.I also witnessed another customer ask for a meat that wasn't on the line, one of the women wasn't sure if they had it that day.She asked the manager and he just shrugged. So, she had to take it upon herself to leave the line and ask one of the cooks. He'sjust a sad excuse for a manager. Keep this in mind next time you come here, be patient with employees because it's not entirelytheir fault. Read more
Literally the worst chipotle I?ve ever been to. The chips were stale, the hot sauce didn?t taste right. They put sofritas... instead of carnitas because they didn?t have it and the steak was so hard you couldn?t even chew it. Plus they put hardly anyrice in my order even though it was supposed to be extra rice. Read more
This location is a disaster and should be closed before it further damages the brand. Go to the Forest Hill location if you can.... Half the time the location is mobile orders only. Wait times are long and check your order for accuracy. Still waiting 25minutes after the promised pick up time. Read more
Good food served promptly in a fast food setting. Hard to do in today?s world of broken supply chains and worker shortages. No... negatives at this Chipotle Mexican Grill. The food was terrific. Only problem was mine. I like spicy food, but can?t enjoy itbecause too much spice irritates my gut. I forgot to ask which sauce is hotter, green or red. It?s mean and green. Tastes good,but was hot, hot hot. Should have gone red. Read more
I ordered u we eats at this location and the driver wasn?t the problem. I was just dissatisfied with the quantity for the amount... of money, the cheese topping was touching the bottom of the bowl on both ends. Idk if portions have changed, but this was notworth the money. I only took one bite out of the bowl where my fork is. Read more
It's 9:15PM, and you've got a craving for a Burrito. Sure, you could just go to Taco Bell, but who wants that processed fast... food junk? Instead you decide to go to Chipotle in the Festival of Bel Air. it's only a fifteen minute drive. You pull up,you see employees through the window. It's 9:40 because of traffic. You reach for the door, pulling it open - and find itlocked. One of the employees inside looks at you, shaking their head. They're closed. See, what you didn't bank on was thatthe employees of this restaurant are *rebels.* They don't subscribe to your boomer ideals of "closing times." They closewhenever they feel like it. "But the door says 10PM?" Nah man, we closing at 9:30. Maybe even 9. But usually, it's always 15to 30 minutes before their actual posted closing time. You go to Taco Bell up the street in Bel Air anyways. Because at least*they* abide by their posted hours Read more