Reviews for Friendly's in Bel Air, MD
Stopped in the mall to grab a Halloween costume and decided to take the grandson for some ice cream. The shift manager was very... nice and went out of his way to make sure that I could enjoy a treat as well. Sadly I can't eat regular ice cream. I'lldefinitely stop back in next time I'm shopping with the grandson. Read more
Fun to visit for a large, or small, treat. Great to walk the Harford Mall square footage on a rainy weekend. We might as well... use the space Read more
Don't expect Friendly service as an employee at this location. The hostess and our waitress were hospitable towards us and the... food was fine, but the manager was horrible. The restaurant isn't large, and she sat in the front, barking orders to employeesand discussing schedules and upcoming events within earshot of diners. She told one male employee that he could no longer wearthe sweatshirt (I'm assuming due to seasonal uniform change) and he needed to wear his shirt with his name on it. The managerthought it appropriate to then state to the hostess, who inquired about her own shirts that employees need to "earn theirshirts". Why I was privvy to all of this information regarding uniforms as a diner is a mystery to me. The hostess couldn'tproperly host as she was consistently ordered around in an extremely unprofessional way to bus tables. Whenever she wasn't ather post she was then told to seat people, as if she wasn't doing her job. The entire meal was uncomfortable for my family. Mychild couldn't focus on our table conversation due to how loud the manager was speaking in the lobby. I mean, I'm not arestaurant owner but I cannot believe this is standard practice to discuss business with your employees from the dining room. Read more
We had the worst dining experience here last week. The service was lousy, the food cold and inedible. Our waitress ignored us.... It took 2 1/2 hours for dinner and ice cream. We waited over a half hour for our waitress to come take a to go order (we toldher we needed to place a to go order, and she said she "would be right back with us". We even asked the manager to send over ourwaitress. She yelled, through the restaurant, that table (whatever number we were) wanted us. The manager never followed up tomake sure the waitress came over. And never even asked us what we needed help with. Ten (10!!!!) mins later our waitress finallycame over. We placed our to go order, only to hear the manager complaining and telling at the waitress that it was too late atnight to take food odrers (it was 20 till close!) Thankfully one of the other waitresses stood up for us telling the manager wewaited a very long time to place the order. I wish she was our waitress! I know that many palaces are overworked andunderstaffed right now. We tried to be patient, but the lack of service was beyond acceptable given the fact that the two otherwaitresses were keeping up their tables no problem. It is also hard to be patient when your server is standing around chitchatting about other workers with the managers. She had time to talk and gossip, but not enough time to check if our food wasok, or if we needed anything? I was also very disappointed in the way the manager handled, or should I say didn't handle thesituation. And to verbally complain about us ordering food, was not professional! We will not be spending our hard earned moneythat this location anymore! Read more
I had a side salad which was fresh and plentiful and a bowl of clay chowder which was thick and creamy and full of chopped... classic and potato. The only thing I didn't like was paying $3.99 for a glass of iced tea. Service was wonderful too. Read more
Friendly's is not known for their service but today was excellent. We did not wait up front for long to be seated and the server... was there every time we needed. Our order was taken and prepared quickly. The longest wait was on my 4-year-old to eat her food. Read more
We had a nice time eating dinner and our server Lynn was so pleasant and attentive to our needs. She truly knew about "Customer... Service"! Read more
Had the fish it was delicious everything was nice and hot waitress was nice fast.