Reviews for St. Louis Bread Co. in Belleville, IL
Today is 11/20 a Sunday night, I pull up to the Panera at 8:45pm they are suppose to close at 9pm. Get to the drive thru told... only in person order goes inside then told the pos system is ? locked ? and no more orders can be taken. Lazy employeespreparing to take their own orders and not the paying customer. Sad Read more
I have recently had some small mess ups, I believe more at the hands of the door dash driver than the restaurant, but my most... recent order was wet from my soup and missing a 4pack of cinnamon rolls. When I called, the manager was extremely nice, listenedto me, immediately remade my order, explained the door dash situation, and I had a hot, dry order delivered quickly with mycinnamon rolls! Read more
A bit pricey but very good food....31.00 for two sandwiches and 2 chips and two drinks....drinks are unlimited refills wit a... large variety of choices....order at counter then wait for beeper to ring then pickup your food at kitchen counter....openkitchen so you can see meal preparation...very clean restaurant and restrooms...food was hot and delicious....employee Kris madeour experience here exceptional....watched her work the room greeting customers and cleaning tables and taking empty dishes awaywhen people are finished....did not know about Panera rewards card until she asked if we had one then went and got us acard....wow what a hard worker she is and such a sweet person....give her a raise...Panara is lucky to have such a dedicatedemployee... Read more
The vehicles in drive-thru moved at a steady pace. My breakfast sandwich was delicious and piping hot. Tiffany added to the... experience by being so personable. It was quite apparent to me that she was genuinely interested in my drive-thru experience. Read more
If I could I would give it a zero for customer service. Rude workers. The manager would not allow a substitution on a you pick... two. They were out of tomato soup and would not allow my husband to have the new sandwich that came with tomatoe soup and justsubstitute a different soup. I call that poor customer relations/service. What does a small cup of soup substitution costPanera Bread, they were out of it so substitute. At 6:30 pm after a long day and they were out of a lot of items. I trulydon't understand the big deal and the rude attitude of the manager. Read more
Just had the best dine in experience, largely due to Lorraine, who took my order. She immediately stopped what she was doing and... greeted me warmly. She is very personable and professional. It was quite apparent to me that she was genuinely interested in myPanera experience. I took advantage of the 99 cent pastry deal. Lorraine, without me asking, wrapped it up in Saran wrap, tokeep it fresh for tomorrow morning. My lunch order was accurate, delicious and piping hot! Well done! Thank you, RonFrauenfelder. Read more
I give up. This location sucks and is likely mismanaged. I'm disappointed in my most recent order for delivery wasn't accuracy... checked. I received the wrong sized French onion soup, which was also missing the cheese, croutons and side. My drink was wrongas well. Have also had issues in the past in the drive-thru. My last drive-thru order included a breakfast sandwich withavocado that was cement hard. While it's technically just 'fast food', it is on the more costly side (I paid about $30 for abowl of soup, drink and cookie to be delivered - long day of driving at work and I wanted comfort food at any cost) and I wouldhope to receive a complete and accurate order. When I called the location to complain I was pretty much dismissed. Read more
The coffee?doesn?t taste like coffee. I sporadically visited this Belleville location over the last 3 years (conveniently... located) but every time I get coffee here, it just doesn?t taste good. I don?t think it?s stale or bad coffee batches; rather,I suspect it?s in the brewing process. My assumption is that the person brewing is missing or skipping steps. I?ve tried fromthe Colombian, Light and Hazelnut carafes and the taste is off on all. They all taste like either not enough coffee groundsare used in the making, or maybe coffee is being brewed with partial ?recycle? grounds and same filter from the previous carafe. This location was the reason I cancelled my monthly coffee membership. I went in there today 11/19/2022 for a cup of lightroast to-go and ended up pouring it out. Gas station coffee is more palatable. Read more