Reviews for Dunkin' in Berlin, CT
The service is fast and always friendly and they definitely aim to please. I like customer service with a smile. It makes my day... and I?m a happy customer. Read more
Service was bad coffee wasn't made correctly it didn't let me know my order was up they hid it behind the back it was cold by... the time I found it they ignored the people that were waiting particular store is not the greatest Read more
When you get the A Team during weekdays at peak hours, they are fantastic. But any other time you get the F Team. I don't... appreciate sass when you try to hand me the wrong order three times after a 20+ min wait at the window. Read more
Ordered two bagels with cream cheese I got two non-cooked bagels squished into a triangle with ice cold cream cheese packs on... the side. I asked if they could put the cream cheese on they put the cream cheese ice cold in one big blob in the center of thebagel and smash them together in about three seconds. Very strange to me. I looked at them and immediately asked for a refund.The girl at the register Who processed it had a terrible attitude. When I asked if she wanted to see them she said no I?m allset with a nasty attitude. I told her the customer service was a bit tough and she looked right at me and said I really don?tcare. I used to order there every other morning when I get my gas I will no longer be coming here. Not even for gas. 9:50am on6/9/22. She knows who she is. Read more
Worst Dunkin around, multiple times I have gone and consistently gotten the wrong drink. Sandwiches have been forgotten about... entirely; making myself late for work. There is never anyone at the counter so you have to wait 90 percent of the time just forsomeone to help you. Thumbs down bro Read more
If I could rate ZERO I would. I am not sure what happened to this location but over the past 3 months this establishment has... increasingly went into the dumps. I was a frequent customer but not anymore! The new skinny manager with glasses needs to bereplaced because it?s obvious she doesn?t know what she?s doing. Where is the old manager and the old crew? Coming from anindividual who runs my own business, you should have taken care of your old manager because her leaving has to be hurting thebusiness drastically. There is a complete new staff, who needs to get their heads out of their ASS?!! I wait in line for almost15-20 minutes. It?s ridiculous. The other day I tried to go inside and I should have just stayed in my car. The interior of thisplace looks exactly like it is. A truck stop. For a business to be serving food, the health department needs to be called. Iwill be taking my business elsewhere! I would rather pay an extra 3$ for a coffee then dealing with this everyday! Read more
I never post reviews but this Dunkin is by far the best. They have a super friendly, quick staff! My pup Grace looks forward to... saying hi to them every morning in the drive through!! Edit - the manager Simone, is so longer there. The lines are long.Coffee is bad. Food is half cooked. This place has to be the best but did a big 360 down hill. Please being back the ?oldemployees?. Read more
Dunkin' Donuts has the best coffee and the Dunkin on the Berlin Turnpike the manager was wonderful it was a mother-daughter team... and they were absolutely terrific loved going there Read more