Reviews for Jack in the Box in Big Bear Lake, CA
The service wasn't the best, we had to ask for everything they did not include a fork for my tiny loaded tacos which were not... loaded at all no cheese and saggy. Must have been sitting there. They forgot to give us our drink had to remind them we ordereda drink. And had to ask for napkins. Read more
Victoria is the best fast food employee I've had the pleasure of interacting with! We'd had a bad food experience just earlier... in the day, and with her positive, friendly, and helpful attitude completely flipped our mornings around. She's a keeper, JITB! Read more
I have been coming to the big bear lake Jack in the Box since it opened 40 plus years ago. I have never had a bad meal, or... anything less than the best service. Always a clean restaurant, friendly staff, and great food. Read more
The person behind the counter argued with my friend about his order, and then openly talked bad about him after he grabbed his... food. Right there, at the counter. Don?t talk smack about customers at the counter - go out back out of ear shot if you have to.They then seemed upset over an order for 30 tacos. The unprofessionalism was disappointing, as I was expecting more from whatappeared to be people who were old enough to know better. My food was warm/fresh, but squashed flat. It?s like it was deflated.Had to ask for sauce, which is usually a conversation point when you pick it up, but no, I had to request it? after hearing themtalking about my friend?s order. The no refill sign should be on the machine, not a few feet away behind a beam. Which is weird,as those machines are typically assumed to be refill friendly. Otherwise they?d pour it for me. I wouldn?t be back. There seemsto be a lot of food options in the area, and I can get better JITB experience at home Read more
Just went their and the manager who is working the register can barely speak English and didnt give the ranch thatbwas supposed... to be with are orderand the other manager when we asked for the ranch said we are lucky that we got the single pack of ranchwhen the 2 orders say they come with ranch this place has horrible customer service Read more
First off, every table was dirty. No where to sit. The employee spilt my drink. Then my burger sat there for 10 mins on the... counter while she cleaned up... getting cold. When I asked for a hot sandwich they got mad and drowned the burger with picklesand cheese. When I grabbed the new burger the cook yelled it wasn't mine but he wasn't aware it was. Then there was no ice formy drink so I had to drink it warm with a burger that was swimming...my boyfriend ordered tacos and had to ask for taco saucewhich they only had a few left. I will never go to this place again. Read more
I ordered the spicy popcorn chicken combo (curly fries instead of regular French fries) and when I got my order I was just... completely disgusted. I always just tear Pieces of chicken apart just because I do NOT like fatty/slimey/gristle filled pieces?I tear one piece of the popcorn chicken apart and it was very good with gray-ish color in the middle and just didn?t seem rightlike it was expired or something? (photo will be attached) and A lot of the popcorn chicken pieces were filled with fattygristle bits and not fully cooked all the way through such as the bread coating on the chicken being soft and doughy feeling andthe other pieces of chicken were so fried or little to no meat in the pieces at all. Also I would like to add that I hadspecifically only ordered curly fries instead of the regular french fries. When I got my fries it was a mixture of both whichwas very odd and weird as to why they were mixed when I?ve only ordered the curly fries. Also a lot of the fries were very oldtasting and fried to the point I couldn?t even chew them. (Photos of fries will be attached as well. Read more
11/24 We were here on Thanksgiving, long line in the car, we bought burgers with fries, we left to find the fries were not in... the bag, long line to go back, the doors inside the store were locked. Read more