Reviews for Moe's Southwest Grill in Big Flats, NY
$22 for one quesadilla, a cup of queso and a small drink! They were out of large sized cups for the thousandth time, and again... out of ALL Coke products in the soda fountain. I was 2nd in line in an empty place and it still took 15 mins to be checked out. Moes has really gone down hill. They forgot my chips so I had to go back and then the chips were completely stale. For a mealthat cost $22, I shouldn't have all these issues. This is at least the 4th bad experience with Moe's in a row (in May I hadthem cater a party and they forgot the tortillas!) so I'm done giving chances. I won't be back this time. Read more
On 08/09/2022 at 8:00 PM My girlfriend and I stopped in quick to order a bean and cheese quesadilla for my girlfriends little... sister since she's a picky eater. The two people manning the grill were great, however, it was a whole different story for thelady operating the cash register. She made 4 other people wait in line while she played on her phone, the lady ahead of uswaited 10 minutes before the lady at the register finally told her that there was no salsa available. The next people in linewere a family of 3, and it took approximately 10 minutes for them to be rung out at the register because the lady at the counterkept going in the back kitchen to play on her phone. We finally got our turn and when we received the food, it wasn't in a to-gocontainer like we requested. That wasn't the issue, the real issue was when the lady asked me to take the quesadilla myself andexamine to see if it had the right toppings, with my bare hands. It turns out it wasn't our order, and belonged to the family infront of us. The lady at the counter left again after I told her that it didn't have the correct toppings, she then went to makea new quesadilla for us, which was fine, but she then played on her phone again while making it. She finally brought it to usand then asked if she could ring out the next guy in line, which once again would be fine but it took over 5 minutes because thelady at the register started packing her own to-go bag. The gentleman that went ahead of us finally got sick of waiting andsimply left without paying. The lady finally came back out to help us, but before actually taking care of us she took thequesadilla I had already examined with my bare hands and gave it to the family that was ahead of us as a "good gesture" and cameback to the counter to serve us. She took the extra sour cream container off our to-go container and put it in her own to-go bagbefore handing it to us and then rushed out the door with her own food. She didn't even bother Read more
Used to come frequently. Latest trip. They discontinued olives, grilled mushrooms and cucumber. Very few toppings. AC not... working in heat wave. Not even a "welcome to Moe's" heard....won't be back. Read more
Went to Moe's on Thursday night terrible service from Savanah. We ordered then were told no dining in. We ordered drinks had to... ask for our cups. Then went to get our drinks no ice asked Savanah if there was ice she said we've been out for awhile but havesome in the back she wasn't doing anything just sitting there wouldn't get the ice but some nice young lady went and got ussome. Then to top it off no salsa again there sits Savanah. The place was about 100 degrees inside. They were out off seasonedrice no olives, peppers, and mushrooms. I go there alot but very disappointed ???? Read more
They dont deserve the required star to post. Horrible customer service!!! At 7:17pm entered building. After starting my order I... was informed there was only lime rice... no mushrooms fried onions cucumbers Romain lettuce... all the salsa was empty. Thegueso was almost cold. there were no forks no ice the Dr. Pepper ran out while trying to get drink. When I asked what time theyclosed I was told 9pm but the lobby was closed at 7pm... the sign on window said open till 10pm. The one girl was complainingabout customers. Had my daughter not already gotten her order (see pic) I would have walked out. We then stood in parking lotand used truck bed to eat at. all 3 employees came outside and sat in lawn chairs one on her cell phone and smoking for 20minutes. While people were going into the restaurant. My meal was a salad a bowl nearly empty and 2 drinks for over $30. Read more
What the hell happened to this place? First it needs to be cleaned, deep cleaned. Ordered a burrito with carnitas. The meat... was so overcooked it was unrecognizable. Uninterested help behind the counter. Asked me which rice I wanted, gave me theopposite. Asked me which beans I wanted, gave me the opposite. Cashier asked me for here or to go... I clearly said "forhere". She handed me a to-go bag. Went to get a drink... No ice. The top did not fit on the cup. Went to the salsa bar...Two of the five choices were gone. It was at least 85° in the restaurant. The only bright spot was the lovely smile of thevegetable girl. I have been among the Moe's faithful for many years. This experience was shockingly bad. Perhaps they had beenoverwhelmed by a lunch rush. But then again... They are a restaurant, and might be able to predict such an event. Read more
Moe's Monday is an amazing deal !!! Burrito or Bowl(made to order),fresh chips, and drink for only $ 7.99... This is definitely... the place to eat if your looking for a healthy meal ... The staff here is always friendly and go out of there way to make youfeel welcome here... Definitely give this location a try, you'll be happy you did.... Revisited on August 2, 2021 again for theMoe's Monday special. The food was amazing as usual but the restaurant was filthy! Prep line, soda area, salsa bar, and thedining room were disgusting.. Lucky there was a open table outside because I definitely wasn't sitting at a dirty table in therestaurant... Read more
Awesome people at Moe's.. Cathy the manager is excellent. She has Awesome customer service and I'd very professional. The store... was very clean and ran well. I had special orders because I'm very picky and there was no issues with getting my food the way Iwanted it. I'll definitely be back very soon..keep up the great work.. Read more