Reviews for Panera Bread in Birmingham, AL
When I requested a remake of my salad respectfully, the girl at the register laughed at me in my face. Then when she told the... kitchen staff and the manager, they also laughed in my face. Forgot to include utensils and messed up orders. The staff isdisrespectful even though I was treating them with respect. Read more
Closed 25 minutes early knowing college students don?t have anywhere else to go eat on campus. Ridiculous. Would?ve given a zero... but that?s not possible! Read more
This Panera is usually accurate in their orders and is fairly efficient, given the large population of students that they are... serving. Historically, customer service has been decent, but I have recently encountered a couple workers who were snappy atbest and outright rude at worst. It has been disappointing to see the quality of service go down over the past few months. Ihope that this is taken into consideration and the workers are retrained on how to treat customers. Read more
A group from our church ordered box lunches to be delivered to our tour bus. Our driver did a great job of getting our lunch... delivered despite the fact there was a huge parade and surrounding streets were jammed. She was very helpful and offered tohelp with set up. A big thank you to Her!! The box lunches were delicious and exactly as ordered. Thank you for helping makeour trip a success. Read more
I have been coming to this location for a while now. I also get their breakfast items and they are delicious. I just hate the... wait. So because of this reason I decided to download the panera app to do the rapid pick up. I thought my problems were over.The last two times I have tried to pick up my order at the specified time it has either not been there or incomplete. The pointof this service is to save time and money but it is not working. Please fix this Panera. Read more
I have been regularly going here recently (past couple of months) and would not recommend this place to anyone for the following... reasons: 1) There have been many instances when they have messed up my order. My most recent order was too much salty that Icould not eat. This has happened before as well. These days, there's not much rush at this place because students are out onsummer holidays and still the staff can't take care of what they are responsible for. I even requested for a fork in the specialinstructions while placing my online order and didn't receive it. 2) I always order online and use Rapid Shelf for pickup. Ifyou are trying to redeem a $1off or $2off reward on any drink, be prepared to stand in line to get your drink filled. I havecontacted the customer care online regarding this and it's been more than a month, I never heard anything from this location.The online customer care told me two times that she has requested someone in the cafe to contact me regarding this but I neverheard from anyone. 3) Based on my experience so far,they don't care about customers and hence I have stopped going this place.Never had any issues with any other restaurants around UAB. Read more
Don't prepare food the way it should be prepared. They don't listen to customers order and just not good overall. The Summit... Panera bread is the best in town. Will be traveling there instead. Read more
THEY SELL UNDERCOOKED FOOD. I got chicken and it was under cooked and I got food poisoning.