Reviews for Whataburger in Birmingham, AL
It took forever to receive a simple order, The restaurant hardly had any customers inside. My chili cheeseburger came complete... with ketchup and mustard?? The music was way too loud and appeared to be geared for the wait staff. Usually Whataburger's inthis area play religious music but not here. Guess I should pray for good service here. Read more
The staff here is incredibly rude. I haven?t went a single time without my food being wrong and every time I let them know I?m... missing items they act like it?s my fault last time I went my brother went to ask for his sauce that was missing and the guyacted like it was such a hassle to get it and then proceeded to throw it over the counter and it busted on the floor all overhis shoes. The guy didn?t apologize or anything. This place is a joke and the food is cold and completely overrated! I won?t bereturning! Read more
The food was good and hot, but the customer service was lacking. It especially didn't match the happy, perky, poppy Christian... music they were playing. The cashier didn't speak to us, just stared at us blankly until we ordered. She was the only oneworking the front with a literal line out the door and the only one delivering food to the lobby. Meanwhile three people weregathered around the fryers doing nothing but fries. Read more
Sat at the window for 15 minutes, waiting for our food, only to get the wrong order. The crew tonight has a rude attitude with... everyone. My husband had to turn around and get our actual order. Maybe y'all need to hire better people or train them betterbecause this isn't it. If I could, I would rate it 0 out of 5 stars. Read more
First time visitor. Burger was great. The bun was bigger and tasty, not flat as other buns are. Lettuce and tomatoes were fresh.... Fries were hot. A good meal at a good value! Read more
Good burger. Had a bit of a wait but food was good and fresh when we received it.
Stopped in for lunch while traveling. They had 3 or 4 cars in drive thru and about same amount in dining area. Placed order and... waited almost 45 minutes to get food. Never got milkshakes and was told the machine was broke. Then fountain machine went down.Only had water or tea. Young lady behind register was nice enough but obviously staff is not trained properly by management. Youcan blame covid but a good manager should be able to order supplies ahead of time and communicate to employees the importance ofcustomer service and cleanliness is restaurants. Restaurant wasn't that clean and trash was all over outside. This is the secondpoor experience at whataburger recently. The first being at Cantonment, Florida. Obviously this company is going down since theysold out of to a different company as is typical in American business. Read more
Was going through a breakdown @ 2 am and came for some chili cheese fries and the manager gave me a therapy session at the... window when he noticed I wasn?t doing well. He convinced me not to call my ex and gave good life advice. Will return, greatcustomer service and a lot cheaper than a therapist. Read more