Reviews for Papa Johns Pizza in Blacksburg, VA
I ordered food for a delivery then I got a call from the store 25 minutes later the guy was yelling on the phone, gotta a... terrible attitude saying they don?t have drivers I asked if they even made the food and his respond was obviously no After 25 or30 minutes of ordering!! and making you feel terrible ordering from there then he hang up on me with out saying anything aboutmy refund I went to the store to ask about my refund I walk in simply asking about it and why you talk like this he startedyelling, and cussing they were also 2 other customers in the store they all walked out then the employee actually got outfighting and yelling and cussing in the parking lot while me and the other customers were leaving this is absolutely the WORSTof the WORST pizza place in town and not worth your money. Read more
Whenever I order at this place, they always make me feel guilty for ordering here. The workers always make it very known that... they do not want us to order. Also the food quality isn't there even if you do get to order from here Read more
Staff tend to have an attitude here but the last straw was a few weeks ago I picked up a pizza and it was all messed up but on... top of that the ONE person working had a passive aggressive attitude and intentionally made me wait before handing me my order.I didn't say anything but responded to the order survey I received via email detailing all of order issues. I then received anemail from the regional manager apologizing and pretending he cared, saying they would make it right because it was not Papa's"gold standard." I provided more details in my response to him and 2-3 weeks later I've still not received a response. It's onething to have some dud employees and ask for feedback but when you feign good customer service then ghost the complainant itadds insult to injury. I won't be returning to this store. Read more
I love Papa John's pizza so I will continue to get pizza here, but I was somewhat disappointed with my most recent experience.... Despite living in Blacksburg city limits and less than 10 miles/less than 15 minutes from the shop, delivery wasn't an option. Ihad also asked for extra pepperoni, but on only half the pizza. Instead, we got light pepperoni on the entire pizza, and it wasoddly underneath the cheese instead of on top. I don't know where the wires were crossed as it was an online order, notsomething on the phone that could be misunderstood. However the pizza did taste good and was ready for pickup within 20 minuteswhich was great, and I'm glad they are able to stay open despite local staffing shortages. Read more
I ordered papa johns tonight spent $30.00 i got a half and half pizza and garlic knots my pizza had like 1 topping per slice and... the garlic knots was just dough NO garlic with a side of Ranch.....when i called back to let them know what happened i got hungup on 3 times and out on hold for over 5mins then the manager acted like she got agitated with me.......ummmmm i did not mess upthe order yall did!!!!! So needless to say im NOT HAPPY!!!!! Read more
Apparently no one can read at this location. I ordered their papadia twice on two separate occasions and asked for no onions... twice. First time they had onions in mine and I thought it's an honest mistake it happens. They exchanged it so whatever. Buttoday they messed up the same simple instruction. It's not a difficult request to follow. It even shows up on the label. Awfulexperience twice. Totally incompetent Read more
Too much bbq, the chicken was hard. They used older dough so it was stretched and had bubbles and the edge lock sucked!! I'm so... disappointed with how low quality that they have become!! I worked there, have great things to say about them and ALOT of bad,but I still eat it and I still expect to be served like any other customers. For the price of the pizza!! This sh*t should bemade with love and fresh ingredients!! Not dough that sat out for 8 hours and has expanded. Anyways, I am sure I will be back.They're garlic parmesan bread sticks are one of my son's favorite things. As for the cheese pizza.. when it's not all doughytasting. $33 for delivery and$28? For pickup? Way to much for a few bites of each pizza. I'm so disappointed ???? Read more
My roommate and I ordered a pizza from here over DoorDash. Apparently they just let anyone come in and take your order because... someone stole the pizza before the dasher even got there. Now we have to fight DoorDash to get our money back. Read more