Reviews for Thorntons in Blue Island, IL
They were too busy talking and having fun we had to wait
Great place and very clean in all gas stations as you go , definitely like to use them plus you get discounts on gas as you... apply for a card. Read more
Lady tried to blame us for a spill that was already there when we got there! Horribly rude
Cashiers are so rude that I was embarrassed for the man she was talking to. She told him that he can go down the street to... another gas station so we did!!!!!! I guess she doesn't care if she makes this company lose money. Didn't get her name but it isSunday 12/13/2020 @ 6:11pm and I am on 121st and western!! Management might wanna check your cameras!!!!!!!!! Went back in thestore to get her name but she wouldn't give it to me!!! Read more
BEWARE: If I could rate them zero stars I would. I pulled up to the pump and before I could get out of my car the gas nozzle... fell and hit my back door, in which it scraped and put a small dent in it. I went inside to file a complaint. Long story shortthey denied my claim because they don?t have working cameras and now I have a scrap and dent on my back door ! Read more
I had a rough day. I had been grinding to finish a proposal all week so, I was being lazy and didn't get gas. I was running late... to drop off my kids, got to work tripped over my phone charger, broke it and realized I left my wallet at home. By the time Ipicked up my kids, I was on 6%, my car was on E, the banks were closed and I only had $6 in cash. It was hot and my son asked mefor a Icee so, I figured I'd go to Thortons and if I could use my phone, I'd pay with SamsungPay or use my $6. I was on 5%, so Iwent to the register, told the cashier to give me 3 Icees and 15$ on gas. My phone was too dead to pay, so I told her to give methe 2 icees for my kids and put the rest, of my $6, on gas ($3.82). I helped my kids with their icees and left. Pumped my gasand only $2.73 of gas was prepaid. So I went back in to say, I barely got gas at least give me all of it. So another cashierpulled up the receipt and said I was charged for 3 icees and I said oh she made a mistake. So the cashier yells over "You leftout with 3!" And when I said I hadn't, she yelled back "I'm not gonna argue with you." So I told her to come outside and check Ionly had 2. Long story short she refunded the money and I got my gas, but I am still very upset with the way I was treated andhow the situation was handled. If she thought I had 3 when I was leaving, she should have addressed it, in the store, not chargeme after I left. I didn't have to be in a confrontational way but, charging me after is confrontational and cowardly. I hadn'tstole anything and then didn't even get an apology or acknowledgment of the mistake. I didn't want to make a bigger deal of itthan it is, but it is the principal of respecting your customers and if you make a mistake OWNING UP TO IT. I would have droppedit if she had said, I thought I saw you with 3, but you gonna make me out to be a liar, so now I'm a thief and liar but, youdont want to prove me wrong, you don't want to argue, you don't want to apologize but Read more
Not sure what everyone else is seeing that I'm not seeing about this place, but this is by far the worst Thortons I've ever been... to. They have 10 pumps and only 5 of them work. What's the point of coming to a gas station that you can't even get gas from?It's dirty, their air machine doesn't work and they have people loitering at the entrance. Their cheaper prices don't give thema pass for me. I've had nothing but good experiences at Thortons gas stations--this one is giving Thortons a bad name. Read more
Coffee machines aren?t refilled on a daily basis. One lady was complaining about her pump not pumping out gas. What is America... coming to? I am sick of this nonsense Read more