Reviews for Papa Johns Pizza in Boca Raton, FL
Seriously.... The crust isn't even connecting to the pizza... I mean how hard is it to get a pizza correct? Very upsetting.Will... not be coming back to this store ever again. So many bad reviews. They need new management and a whole new team and places likethis wonder why they are losing business. You really think you will keep customers with horrible management and food that'scold and not correct. Plus pricing is the same as what you would get at a mom and pop shop and atleast they take pride in theirpizza and food! Read more
Horrible, ordered a pizza and took 115. Manager was a kid. No training. Told me we gots alot of orders and we buzzy. Yo hold on.... Who talks like that. What kind of training do they give these kids. Yes I mean kids. Couldn't even vet the refund. He hung upwhen I asked what management classes he took. Unreal how this place has died. Read more
Place is a train wreck! Do not order from here if you expect quality, and correctly fulfilled orders. If you have an issue the... manager will simple give the excuse they were busy. Being busy means you are fulfilling orders. If you can't fulfill orders thanyou are not busy. Read more
Never received my order. It said Delivered on the app, when in fact it wasn't. Horrible experience. Has never happened to me... before. Does Papa John's have any quality control as to the delivery of orders? Read more
Nielsen was amazing! I called at midnight after a long day of cleaning an old apartment and moving into my first home that I had... ever purchased on my own without a spouse after a horrible divorce. He listen to my story and stayed open 10 minutes later so Icould pick up a pizza which I was using to celebrate with me and my cat in my new first townhome all by myself . Thank u Nielsenand Papa John?s is lucky to have you! Read more
Horrible experience. I always order from this location and never had a problem. Today, I did not receive my order, I called and... the manager was very rude and even suggested we were lying. When I asked what car was on the drive way, they stayed mute andtold us they would not go back because the neighborhood was ?dangerous? For the driver. I live in a private condominium whichhappens to be in one of the best areas of the city. I tipped the driver in advance and they kept both the money for the orderand tip. Sad to see so much dishonesty around. Read more
Update: Changed my review to 1 star on the following basis; by rectifying themselves last time, the order was 2 hours late this... time. After calling (because obviously the time showing online was inaccurate) the first associate was rude and said they werebusy as a response. After speaking to a manager, they were unsympathetic and didn't have much to say. A sorry would havesufficed maybe? To keep it short, this has been one of the worst experiences ever for a food establishment. I didn't thinkordering a pizza would have been so difficult. They definitely lost mine and a few of my friends business. (the delivery driverwas kind at least). Original: I would normally give them a 3 or 4... Pizza is consistently 'good', their service not so much.My last order, as usual, isn't anything close to their estimated time. It actually took like double the amount of time. Whatreally makes good customer service is them owning up to it all on their own. This is how you win business from someone (seephoto). Read more
2 hours late and no pizza. Employees couldn't careless. Will avoid in the future