Reviews for Capital One Café in Boston, MA
Love this place Everyone is always so nice! Clean and convenient ??????????
Jasmine, the manager at capitol one cafe; completely saved my day from total turmoil. I literally cannot explain the horrendous... day I was having all the way up until I walked through the doors at 310 Harrison Avenue, Boston. She showed me true kindnessthat I havent been quite used to lately. When I say, it was in the top 3 of worse days ever; it truly was. Thanks to Jasmine andthe kind barista making my frozen frappe; I was able to leave all my bad feelings at the door and ready to be treated like anactual human being. saying "I needed this experience" is the complete understatement of the century. Read more
I was expecting the usual cranky Massholes / poor customer service when I went in this place. The guys working at Peet's... really surprised me. And some nice guy working for Cap One was extremely friendly, and even gave me some good advice for thingsto do in the area.. I spent a few hours checking emails there. Good wifi, nice big Whole Foods next door. Would definitelyrecommend. Very pleasant experience. Thanks Cap One. Read more
I come once in a while after I volunteer in the neighborhood and need to get some work done for a couple hours. Clean, quiet... space. Friendly informative staff. Great baristas. And they can answer questions about banking options too! Read more
I went by the ATM and was given a side eye and attitude from one of the ambassadors. After saying hi to a barista (shout out to... the baristas) I went to pull some cash out for my manicure. By the time I start punching in my information the same employee whorolled their eyes at me asked if there was a problem because she assumed I was giving her a problem. I, suprised, asked her ifthere was. I then asked for a customer service line because I didn't deserve an attitude from an employee. She then ranted backand grabbed her manager who then continued to tell ME I needed to calm down. I asked for a customer service line and was told tocall the number on my bank card, all while other customers were walking in. I called the number and was told I needed to watchmy language, as if I don't have the right to be mad for being harassed unprofessionally by a manager and staff who obviouslydon't understand customer service. I was told I'd hear back in 30 days... aka I won't get a call back because of my validfrustration. Read more
Customer service here puts every other bank to shame!!! The very help and kind host working we fast to greet me kindly, sit me... down to help me and even treated me to a hot drink! A awesome man names Ain helped me, had a ton of energy, just his attitude iswhat standards should be all the time! Fantastic, if your not a part of Capital One JOIN. The service itself is next level OP!Visit the one on Harrison Ave, you won't be disappointed!! Read more
I always have the best experience at Capital One Cafe's. I constantly get assistance when I need it, and can get advice that... doesn't feel overbearing or unwanted. It's nice to be able to walk into my bank everyday, grab a coffee, and work on all of mybanking needs. Ambassadors are always incredibly friendly, and try their best to make sure all their customers feel like family. Read more
So this was my first time in Boston and I'm from Georgia- this place is amazing. The coffee is great and not crazy expensive and... the vibes are on point. Free wifi, and comfortable places to chill. And I would like to make the biggest shoutout to Lisi andSavannah, who made my experience here so awesome! They were so friendly and greeted me when I came in and welcomed me to Bostonwith excellent customer service and professional, kind interaction. I will definitely be coming back next time I come to Boston.Give my girls Lisi and Savannah a raise Capital One! They deserve it! 10/10 :) Read more