Reviews for Dunkin' in Boston, MA
One of the worst dunkin I had ever seen in my life 45 min for one cup of coffee were crazy and most of the staff don?t care... about customers that was waiting in line because they don?t have enough support maybe just shut the store down Read more
Coffee
Horrible one person working Every time I?ve come here it?s ridiculous Always
Hi , I don?t have nothing bad to say about the service , how ever you should have more then one poor girl doing all, I was at... the store today and I was waiting for my Coffee and sandwich for about 5 min , all because your company decide to put this pickup hours this early it?s not fair for the employee, please add someone at this store or have the manage come at the same time asher .Thank you Read more
Take out after my appointments.walk home.found a place to sit and ate my breakfast. A hazelnut Coffee. And a Boston Creame... doughnut. This was fresh and delious. Read more
We arrived at 6:17 to order an espresso. (They closed at 7) and they said no more espresso. "We're cleaning the machine" .That... should be done after closing. Stupid! Very unprofessional. Read more
I don't care what anyone has to say about this spot. I never had an issue with them other than running out of Butter Pecan on my... mobile order and not saying so. Although they are understaffed they meet the high demands of orders and traffic( even with thepandemic). Staff that are there, are very polite and professional. I appreciate you guys Read more
There is ONE employee that works every single morning tirelessly to a line that is impossible to manage with one person. This is... a location in a hospital, and what do hospital workers need in the morning? Coffee. So yeah, its freakin' busy. She works herbutt off every single morning by herself trying to make as many drinks as she can at once, a multitasker who is making the bestof a situation. She is always there, without fail. Yesterday morning, a new white lady was at the location working with her.She was berating our tireless worker, calling her stupid, slow, harassing her, etc. It is worth noting that the woman who worksevery single day by herself is a person of color who was being abused at work by a white lady. She was shouting, harassing, andcreating a horribly hostile work environment that clearly made all of the customers extremely uncomfortable. People were walkingout because it was absolutely ridiculous to see this treatment occur, this racist treatment occur. Yeah, our faithful dunkin'barista is not perfect. But she sure as hell shows up and works her butt off every single day, and THAT is what matters. To seeher belittled, embarrassed, harassed, and abused was absolutely heartbreaking and unacceptable. I hope that Dunkin' Donuts takeimmediate action against this woman who, first of all didn't make much of a difference in terms of wait time, and second of allwas displaying the most unprofessional and clearly racist behavior. BYE Thank you, to our unnamed dunkin' hero for not onlyputting up with all of us healthcare workers, but this horrible woman. We appreciate you so much. You make our morning. Oh andmanagement, you best be hiring way more people to get this woman support. And it better not be this white lady. Read more