Reviews for Starbucks in Boston, MA

Absolute horrible customer service. My one coffee order took 50 minutes and the manager was screaming at customers for being... impatient constantly as I was waiting. Read more

My drink wasn't made right

misplaced my cup with order so it was made HOURS later

WRONG HOURS DISPLAYED: Led Me To Go Without Coffee That I Was Planning To Drink For The Day

I'm pretty sure they don't know how to add cream into cold brew.

Staff are very slow seem like they are new but they are clean and somewhat friendly

I am a coffee lover. And is unfortunate that one employee is making such a strong effort in giving the worst customer service. I... have been to all the Starbucks in the area and I always ask for shots of espresso over ice I do this because I love the tastesof strong coffee and I always ask for a medium cup because I want a lot of ice and small amounts of half to dilute it. Thisemployee is always complaining because she doesn't wants to give me a medium cup, ALL the Starbucks I have been they veryfriendly ask me if I prefer small or medium cup. This women is very rude and unpleasant, if customer is telling you that you cancharge more for the medium cup please do so and don't make me feel bad for cup. Unbelievable. I will call the manager maybe theycan explain how the size of the cup affects her. Read more

There will always be twenty people queuing ahead of you. Starbucks should consider setting up a flagship store here.