Reviews for Dunkin' in Bound Brook, NJ
This location is in amazing decline. Service is awful and the place is dirty. Last 3 visits, each one was worse than the last.... Will not go back. Read more
Ordered in advance through the app, a sandwich, hash browns, a donut and a coffee. When I walked in, they had only the coffee... ready and seemed confused when I said I had ordered other items. After looking at the computer, they realized the mistake andquickly got the rest ready. Sandwich, hash browns and coffee were good, donut was mediocre. Read more
ordered online, and both myself and my coworker are disappointed. She got an iced coffee and I got a hot coffee, both were... extremely watered down. I ordered oatmilk and a flavor shot, the coffee does not look like there is any milk in it. It lookslike dirty water. Next time I will go the extra few minutes to the one in Bridgewater. HORRIBLE WASTE OF MONEY! Read more
DESERVE NO STAR!!! Horrible manager! Stopped by shortly after 12 PM to get donut treats for my kids, no one at counter calling... out for almost three minutes, another customer came in and said manager was outside sweeping, as I was about to leave lady cameto counter gave her my order, as I left thru wide opened front door, the manager and his broom blocked me stating that NO Ican?t get out that way as I was passing through, he then Placed the broom in front of my feet and I told him to stop u was goingto exit that way and how insensitive and rude he was, I skipped the broom and he continue to shout that?s not an exit, I toldhim I came from the street that way in and my car was in the front and door is wide opened. He continues to lecture me I didn?tappreciate his attitude and told him the place has gone down and it?s a shame because I will no longer shop there. Horribleexperience! Read more
Did an order to go at 5am and pick up my drink. Get to work pop my straw in and take a few sips seen something in my cup pour... half of my drink out into a bowl and what do I find a SPOON!! In my drink ???????????????????????????????????????? never againin my life. After work I bring the drink back and told the lady I spoke to literally laughed in my face. The other guy that wasworking was the sweetest and took care of the situation he was apologizing and even told the lady it?s not funny and he remademy drink. He Was yelling at her because she worked at 5am and asked if it was her or the other lady in the morning she said Idon?t know i don?t remember. This place is the worst I?ve gotten hair in my food and now a spoon.I?m done I?ll stick toStarbucks at his point. Read more
Despicable service. I needed assistance with app. Guy says what app..well the Dunkin donuts app..he walked away. He could not... punch in numbers to another gft card I had..one physical was electronic. He did not want to help. And I would have thought theywould offer some assistance..both gift cards were enough to pay order instead I had to pay half cash..because he would not punchin numbers to my other gift card. The App seems like a hassle. He has no customer service skills..he is pictured here. And theydid not even have donuts or much of anything. Worse trip.to DD. I usually don't go to any DD..thought I would try..but this issimple.laziness..lack of motivation.. if You don't like ur job..find another. Most times.not.evrn wearing mask. Not good duringCOVID 19. Read more
Good staff, quick service. They don?t have drive thru. Ample parking spaces. Crowded on the weekends.
I used to say I ran on dunkin. I would stop at dunkin at least 1x a day. But now that they changed their rewards program and... really screwed the loyal customers like me. I don't stop every morning now. I'm stopping at wawa or quick check or I'm making athome or work. The dunkin I would frequent the most are great people and great service. I can't take anything from them it isjust the CORPORATE greed! Read more