Reviews for Cracker Barrel Old Country Store in Bourbonnais, IL

Food was excellent minus the biskets were like hockey pucks and the butter was not soft the waitress was pleasant but lacking... service skills I've never had a waitress leave empty cups and plates on the table she also brought us our check with out evenasking if we wanted desert Read more

I ordered online and picked up in store. When I went in my food was ready but they forgot one of my sides and the gravy so I had... to wait additional time for them to get what was missing. Once I got my side, it felt really light so I opened the container andasked them if it was normal to receive so little. The girl working the register went and checked and came back to tell me thatshe was told that the amount was normal and that the containers for their sides were big. I still wasn?t convinced especiallyafter seeing the sides on the tray so when I finished eating one of my sides, I decided to dump the one in the container on myplate to see how it compared. It was very little compared to the others and in addition to paying for the 3 side meal, I alsohad to pay an additional $1.89 which now seeing this in the takeout tray was absolutely not worth the additional money I paid.The food was decent but a little on the cold side especially after having to wait for them to bring out the additional itemsthey left out. Only reason I didn?t give this a 1 star review is because the girl at the register was nice and did her best torectify the situation. I included my photos showing the little bit in the container and what my 2 original sides looked like andthen a picture of what the 3rd side looked like once I dumped them on the tray. Read more

I gave this location a second chance but I won?t give it a third chance. Went to dinner on a Tuesday evening with 3 out of town... guests. Food took an awful long time to arrive at our table. When it did my salad didn?t have egg and no croutons. They ran outof croutons. The salad had 2 heads of iceberg lettuce. Not appealing. Another at our table had the chef salad and didn?t get anymeat. The waitress told him to share his croutons with me. His salad also had 2 heads of iceberg lettuce. Another at our tablehad chicken fried chicken and the gravy was like wallpaper paste. Asked for biscuits and corn muffins and didn?t get cornmuffins. When the waitress finally asked how everything was and we told her, no apology, no nothing. I think she is in the wrongline of work. When she gave us the bill no thank you, no have a good night, no nothing. Checking out the hostess did take thedrinks off the bill so she tried but won?t be back. Read more

Typical cracker barrel experience but not in a bad way, just not good either. Busy on a Sunday morning but that is to be... expected. Quite a few things on the menu was out and we weren't told till the food was being brought out to us which wasdisappointing. Would not have ordered a salad if I'd known my favorite dressing wasn't coming with it. And my daughter had tochange her order and ask for something else as we were all beginning to eat and didn't get it till half of us were done. Butall and all it wasn't a bad meal. Read more

My son became an employee of Cracker Barrel after having a meal there and really liked the staff. We have been there multiple... times since my son was hired and everyone is extremely friendly, the food is good, and the peach tea is excellent. Recently, wehad a surprise dinner there for my son and the staff was amazing. They setup the tables for us, kept out secret since Derekworked that day, and provided us with great service. Read more

This was by far one of the best Cracker Barrel's I have ever been to. Everyone was super kind and the food came out immediately... and was super fresh. I would definitely come back to this location, even though it's far from me. Read more

The waitress did her best with what she had to work with, our meal took a long time to arrive at the table and when we received... our food the entire meal was cold, the greens, muffins hard and cold, mac & cheese, i asked to have my cat fish fried hard itwas soft as heck. And this was for lunch???? not worth the money and time spent Read more

We just went there to have our late lunch/early dinner. We ordered their chicken tenders, sunday homestyle chicken, and their... fish (i forgot the name). Came with side dishes and muffin (or you can choose their biscuits if you don?t like the cornmuffin). The food was all right. Expected much from it coz my mom kept saying their food was delicious but I guess because wedid not try her favorite breakfast meal. The place was clean and homey. It was full of interesting decors. You would feelunbored when you?re there waiting for your order to come coz there were lots of things to look at. It was kid friendly too. Theserver was nice but the serving time was a little bit slow. The price was affordable. They have a store inside the restaurantselling all sorts of things from candies to toys and to clothing wear for all ages to souvenir items, etc. The restroom wasclean. Read more