Reviews for Potbelly in Braintree, MA
First time, last time. It's a bit confusing inside. There is a sign that says "Order Here" so I tried standing as close to... where that sign was pointing as I could. I got several glances from the staff behind the counter but not any realacknowledgment of my actual presence. I began to get an old, familiar sensation like I was standing at my bosses office door,waiting nervously for him to look up and address me. After a few minutes of that, something else occurred to me...Just becauseI walked through the door, doesn't mean I'm under any obligation to stay here. So I eventually left. Unfortunately I cannotspeak to the quality of the food. As hard as we all tried the staff and I simply could not close the deal on that. I didhowever drive a few miles down the road where I found a family owned sandwich and pizza shop (Copeland Street Sub & Pizza). Thecounter folks were delighted to take my order. They were polite and pleasant throughout and they made a mean pastrami sandwich. Point being, life is hard enough. If I wanted to feel ignored and disrespected, I'd go to the RMV. I shouldn't have to feelthat way ordering lunch at a sandwich shop on Saturday afternoon. To Potbelly Corporate, I would recommend instituting someCustomer Service Training or greatly improving upon whatever training you currently have. Read more
Very good sandwich made by people who appreciate a good sandwich. It is reasonably priced and they have some great chips I've... never heard of. The service was great and my sandwich preparer had some great suggestions. Read more
I had high expectations but really didn?t enjoy my meal or even the drinks. My husband wasn?t crazy about his sandwich either.... They messed up our order as well. The food is pretty expensive too. The atmosphere of the restaurant also wasn?t very nice. Thestaff was pretty rude and tables were sticky. Read more
Boy, am I happy I decided to try this place! OUTSTANDING! First of all, I needed to order a sandwich and drink for a bagged... lunch outing for the next day, so I ordered their chicken salad sandwich on a 6" roll with mayo, tomatoes and a littleoil. While there, I decided to go ahead and have supper. I ordered their "BLTA" Bacon-lettuce-tomato-avocado WRAP and It wasabsolutely SUPERB! Super fresh everything, and the bacon was a perfect salt/smoke/fat balance, fresh tomato and verysatisfying! I ordered a small salad, with fresh grapes, apples, walnuts, blue cheese, dried cranberries, a good variety of FRESHgreen lettuces on a TOASTED/GRILLED roll - OMG! OMG! I had their house dressing, excellent! I had the chicken salad wrap and thechicken salad was one of the best I've ever had - and I order chicken salad all the time, whenever I eat out. Staff were superfriendly and efficient. I told one young man he should be the owner! HIGHLY RECOMMENDED! Read more
I had to order lunch for work it was 11:30 I needed 2 box's of sandwich 10 in each big order. Nyasia asked if I could come... before the rush and I said yes it was done by 12:00 I was so amazed how wonderful and professional her and her team were theyworked so well together. my office love the food they made for us and we will be getting lunch from them more often. Thank youso much Nyasia and team for taking this tough order and making it work. Read more
I went today to pick up an order and a new manager was hired and she is very unprofessional and hostile. I walked in and... checked the takeout shelf first and my order wasn't there then almost immediately saw that the manager was angry, she wasdealing with a man that was picking up an order and she sounded like she was giving him a hard time for some reason. She askedhim who he was picking up for and he took a bit of time to answer her like he was scared of her and I took the opportunity totell her who I was picking up for. She ignored me completely. Then a few minutes go by and the order I was there for stillhadn't been finished and it was pass pickup time so I asked a young employee and he said the order was almost done, he was justwaiting for one more thing. After waiting five minutes pass pickup time I approached another employee because I saw that nobodywas finishing the order I was there for. As I spoke to another employee the manager rudely and hostilely interrupted me andsaid, "did you come in and check the shelf first (yes I did) then tell someone who you were picking up for (yes, I told her andshe ignored me) or did you just come in and sit down?" So said to her, "I didn't know I had to tell you to do your job". Sheknows she has an order to complete and regardless of whether I told her who I was there or not she knows she has to complete theorder and place it at the shelf for pickup. And when I first entered there was already an order sitting on the shelf. Didsomeone have to tell her to make that one too? She didn't like that I said that to her so she kicked me out and told me tonever come back. I know she's a new hire cause I go to that shop often and don't recognize her at all, she is very rude andunprofessional. She is an old black woman manager in this Braintree location to be specific and this happened this afternoonjust after 5pm. Read more
I went there for the first time couple weeks ago and I gotta said that I was really impress by the architecture inside. It was... confusing at first but with the assistance of that young lady named Valerie, the process for me went smoothly and the sandwichwas really good. Mostly giving it 5 star cause the customer service I received I believe that such thing is great qualities. Read more
OK sandwiches but a lot of the staff could use a lesson in manners & customer service. Most of the time the staff act like... customers are a nuisance & are barely civil. I understand that anyone can have a bad day, but the poor service is consistent. Read more