Reviews for Pollo Tropical in Brandon, FL
There food is always delicious. We ordered a while chicken this time and I really think it was only half though. I'm not really... sure if we paid for a whole cause it's been like 2 weeks. I would just encourage you to check your order. You should be doingthat with any fast food though. Will definitely come back. Read more
I enjoy Pollo tropical but this location is just not it. I had a pick up that was made at 11AM to be picked up at 230PM. I... arrived and had to wait an extra 30 min, everyone seemed to be lost when asking questions. Also some rude staff not the kind tosnap on people but when you are asking questions and have an expectation of an advance order, the attitude is not needed. Let'sadd how disgusting the dinning area is. Read more
I love pollo tropical and have been to several of them but this location sure knocked them off the pedestal I had them. Walked... in the door and were greeted by an overflowing garbage can with trays, left over foods and cups right by front door. I scannedthe place to see where we would sit once we ordered and there was only one table that looked somewhat clean and without leftover cups and containers, even though, there were only 3 tables occupied. They were pretty busy with long line at drive thru sowe expected service to be slow but the food wasn?t worth the wait. The beans were as watery as when they come out of the can andnot a grain of salt or anything was added so no flavor, my chicken (ordered dark meat) was extremely dry and when I went back toask for some BBQ sauce, was told they didn?t have any left. It takes a lot for me to leave a negative review, but there werejust too many issues to not say something about it. When we left 45 minutes later, the trash can and dirty tables were stilluntouched. The only positive thing is that the older bald headed Hispanic gentleman was working very hard trying to keep thingsmoving and taking care of the customers that were getting impatient waiting on their takeout orders. Read more
The food was perfect. The staff was friendly even though it was obvious they were overwhelmed. I am retracting 1 star bc I... couldn't find a clean table (both table and seats were dirty). They were overwhelmed but there were 2 managers having a lunchmeeting. In the 45 minutes I was there someone could have wiped down the tables and seats. Outside of that, this was a pleasantdining experience. I will also add that I noticed the manager was very attentive and helpful with his staff. He saw a staffmember bring out a couple to go orders and left his lunch meeting for a moment to go teach the staff member how to properly bagthe to go order. I couldn't hear the interaction but it did look kind. Read more
the food is good but it's not worth it if you're going to the Brandon location. every time I go there, the customer service is... horrible. attitude from the workers, inside and at the window. when I've placed orders for pickup so I don't have to deal withthe workers, my order is wrong and I have to go back anyway. save your money and go somewhere else. i asked for a bowl withsteak and wanted to add chicken (and would pay extra). was told i couldn't do that. so i asked if i could get chicken on theside then and was told yes with an attitude. they need to be trained better, hire better employees. you will lose business withthe current staff Read more
We waited over 30 minutes for 2 relatively simple meals, I got a 1/4 chicken and my wife got a bowl. There were maybe 5 people... inside also waiting as long, but it was far from crowded. They seemed to have enough staff, which isn't common, but perhaps thestaff was new and just not acclimated to the demands of a fast food restaurant. But 30 minutes is way too long for what did endup being extremely delicious food. Read more
I've only eaten at Pollo Tropical one other time. I remember the chicken being super juicy and the sides being full of flavor.... This time around I didn't get the same experience. I ordered a half chicken and rice with beans. The chicken was dry, had to usesome of their sauces to get it down. The rice and beans needed salt but that could be just my taste buds. My daughter ordered aCuban Sanwich with pork that was very good. The dining room is open so have a seat and take a load off. The facility was veryclean, wet naps on the tables were very welcomed. They also offer drive through service as well as curbside for those notwanting to go inside.I would eat here again but I would double check my chicken to ensure its not dry. All in all a pleasantexperience. Pro-tip....they offer 20% discount veterans and military ????. And that is truly appreciated.. Read more
Do not usually post a bad review but it is something I must do today. The you clean your table garbage was running over. Service... slow. Tray had water all over it, a sloppy attempt to wash it. Food was a below decent. Price too high for self-service and foodquality. Both bathrooms, one holers, were beyond filthy. Guess one could say I have been twice. First and Last time. NEVERAGAIN. $45.00 even, two people. The tea machine was broken. Nope, sorry we even gave it a try. Read more