Reviews for Chipotle Mexican Grill in Brea, CA
Less then half filled and missing chicken manager told me they don?t look at the orders to prep the food this is the worst... location and the best to ruin your day to get refund I went back to the restaurant to bring up the issue and all they weretelling me that they cannot issue the refund on app order Read more
I have been going to this Chipotle for some time now, and I have always had great service and portions. They have a young guy... there that was rude and barely put any chick on my tacos and then starting piling lettuce on that I disn't ask for. After I tellhim to stop he gives me all this attitude and says "This is ok, right?". I responded with "No" and then he starts picking it offand says "Is that enough?" when it is still covered with lettuce. He then gets really rude and asks if I want him to remake it.I wanted to walk out and I should have, but I just said it fine and then he under charged me so I'm not sure if he was up tosomething or not. I won't return this location until he is fired and the location is retrained. So disappointing. Read more
I don't like to post bad reviews and just let things go. But i never thought i would argue with someone at chipotle. I eat... chipotle a lot. This is the stingiest one. I used go to this location all the time cause it's on the way home for me. Now Ieither eat at work or near home. The worker with plug earrings is stubborn. She has quite the attitude when it comes toguacamole Read more
I worked at customer service and I hate being this kind of person but honestly it was the worst experience I have ever have.... Usually I just deal with it but both my bowls weren't even halfway filled. I drove to the place again and ask if I can get itremade they said no cause the was the portion. I have made online orders several times and this was not the case. I then ask fora refund and they said to do it online. Fair so I try to do a refund. For an hour I waited and nope. Not to mention theemployees were honestly super rude. Safe to say yea I am not coming back. Read more
First got there at 8:50 and my order was not ready. (Was supposed to be ready at 8:40). Second, the cashier says ?they?re... working on it?. Then I see him go begin to make the order. Third, they forgot my side of guac, which by the way is extra charge.Fourth, came home and found a piece of plastic in my bowl. Won?t be coming back. Read more
I like chipotle but this is definitely not a good location. What meat they put was so dry and burned not to mention I ordered a... completely different protein. The tortilla is so hard its barely chewable. Just why???? Read more
The chicken and steak tacos are great. I love the chicken the most. They also have great chips and guacamole that you could... literally eat as a whole meal. I try to come here about once a month. I love the Brea shopping mall and this Chipotlerestaurant is really good. Read more
I ordered a quesarito and asked for it to be extra crispy. The quesarito came out wilted with cheese barely melted (and not the... toasted consistency that the restaurant typically boasts) and I let them know. She told me that she didn't want to toast itanymore and I said that's fine, but not to charge me for the quesarito surcharge since it did not come out at the correctconsistency. Genesis then came in with the intention of escalating this and said that I would be charged for the quesarito nomatter what and started to talk over me, and was extremely rude and abrasive. I then asked for my burrito to be remade andimmediately she said that she was not going to serve me, and stomped out in a flourish. I was standing there and she returned totell me that she had called the police on me and that I needed to leave, in an attempt to demoralize and disgrace me. A lady inline who clearly noticed the wrongdoing of the manager (Genesis) , had come up to me and asked me to "go ahead of her to havemy burrito remade." Genesis then runs out in a frenzy and tells all the staff to not serve me. That I need to "get out" andthat the cops are here. I stood there in shock. A burrito remake should not constitute the problematic action of calling thepolice on an African American woman in casual wear asking for a quesarito. I spoke to the police when they arrived who alsodisagreed with the reason that they were called. The police encouraged me to pursue this complaint, and provided me their nameand case number to access the police report and pursue next steps. Originally, I didn't perceive any difference in thisChipotle from others, only to find out that this restaurant has received copious negative complaints related to food quality,customer service and STAFF misconduct in the past. Now add discrimination/racial bias to the list. It is of no wonder when theGM chose to leave the restaurant in the hands of Genesis, a rogue, insecure person filled with implicit racial b Read more